# Branch Manager – CM Interior Solutions
## Job Roles & Responsibilities
The Branch Manager is responsible for the **complete management, performance, profitability and growth of CM Interior Solutions branch operations**. The role requires end-to-end ownership from sales enquiry and quotation through procurement, delivery, installation, collection and after-sales service.
### 1. Branch Operations & Administration
* Manage complete day-to-day branch operations and ensure smooth functioning of all activities.
* Plan, assign and review daily responsibilities of the showroom, sales and support teams.
* Ensure branch discipline, attendance, reporting and operational standards.
* Identify operational issues, delays and bottlenecks and take immediate corrective action.
* Ensure proper coordination between Sales, Design, Purchase, Accounts, Delivery and Installation teams.
### 2. AFC Coordination & Relationship Management
* Act as the primary point of contact between CM Interior Solutions and AFC.
* Manage all AFC communications, product enquiries, quotations, order coordination and commercial discussions.
* Maintain a professional and strong business relationship with the AFC management and support teams.
* Follow up on pending quotations, product information, technical clarifications and order updates.
* Escalate critical issues and ensure timely closure.
### 3. Quotations, Pricing & Negotiations
* Review all quotations before submission to clients.
* Manage pricing, revisions, value engineering and commercial negotiations.
* Negotiate special pricing, project discounts and commercial terms with AFC.
* Ensure transportation, installation, taxes and other project-related costs are properly considered.
* Maintain the required gross profit and contribution margin on every order.
* Avoid unauthorized discounts and margin leakage.
* Maintain proper records of quotation revisions and final negotiated values.
### 4. Product Selection & Furniture Solutions
* Understand client requirements and recommend suitable office furniture solutions.
* Coordinate product selection, models, finishes, colours and specifications.
* Support the team in workstation, cabin, conference, seating and storage furniture selection.
* Coordinate custom furniture requirements with AFC and other approved vendors.
* Ensure proposed products meet client requirements, budget and project specifications.
* Verify final product schedules and quantities before order placement.
### 5. Sales, Leads & Business Development
* Monitor all incoming enquiries and sales leads.
* Ensure every lead is assigned, attended and followed up on time.
* Review daily lead status, quotations, negotiations and expected closures.
* Drive the sales team to achieve monthly and annual sales targets.
* Personally handle key clients, high-value enquiries and critical negotiations.
* Develop relationships with architects, interior designers, project managers, procurement teams and corporate clients.
* Identify new business opportunities and support branch growth.
### 6. Profitability & Commercial Control
* Take responsibility for branch sales, gross profit and overall profitability.
* Review the profitability of every major quotation and confirmed order.
* Monitor purchase cost, selling price, discounts, transportation and installation costs.
* Identify margin deviations and take corrective action before order confirmation.
* Review branch overheads and control unnecessary operational expenses.
* Submit monthly profitability and performance analysis to management.
### 7. Purchase Orders & Procurement
* Review confirmed orders and ensure accurate purchase order preparation.
* Coordinate procurement with AFC and other approved suppliers.
* Verify product models, specifications, quantities, prices and delivery terms before PO release.
* Monitor advance payments and commercial requirements for procurement.
* Ensure there are no incorrect, duplicate or unauthorized purchases.
* Maintain proper procurement tracking for every confirmed order.
### 8. Stock, Production & Order Tracking
* Monitor available stock, incoming materials and committed stock.
* Track AFC production status and supplier order progress.
* Maintain an updated order tracker covering procurement, production, dispatch and delivery.
* Follow up proactively to avoid project and delivery delays.
* Inform clients and internal teams immediately of any expected delays or changes.
* Conduct periodic stock reviews and identify slow-moving or damaged products.
### 9. Dispatch, Delivery & Installation
* Plan and coordinate product dispatch and delivery schedules.
* Ensure site readiness is confirmed before material delivery.
* Coordinate installation teams and project/site representatives.
* Monitor installation quality, completion timelines and pending works.
* Ensure delivery challans, installation records and completion confirmations are properly maintained.
* Close all installation-related issues within the agreed timeline.
### 10. Client & Project Coordination
* Coordinate directly with clients, architects, designers, consultants and project teams.
* Attend important client meetings and project discussions.
* Ensure clear communication regarding product specifications, delivery timelines and commercial terms.
* Manage client expectations professionally.
* Resolve escalations, complaints and coordination issues without unnecessary management intervention.
* Maintain strong long-term client relationships.
### 11. Showroom & Team Management
* Take complete responsibility for showroom presentation and daily functioning.
* Ensure products, samples, catalogues and displays are properly maintained.
* Lead and monitor the performance of showroom designers, sales executives and branch support staff.
* Set individual sales and activity targets.
* Conduct regular performance reviews and provide necessary guidance.
* Ensure the team has proper product knowledge and sales presentation skills.
* Identify training and manpower requirements.
### 12. Accounts, Collections & Payment Coordination
* Coordinate with Accounts regarding client invoices, collections and outstanding payments.
* Monitor receivables and ensure timely payment follow-ups.
* Review payment terms before confirming orders.
* Ensure procurement and vendor payment requirements are communicated to Accounts in advance.
* Monitor supplier payables related to branch operations.
* Provide accurate collection forecasts and payment requirements.
* Take active responsibility for reducing overdue receivables.
### 13. Damages, Shortages & After-Sales Service
* Handle product damages, shortages and incorrect supplies.
* Coordinate replacements and rectification with AFC and suppliers.
* Manage warranty claims and after-sales service requests.
* Maintain proper records of complaints, claims and resolutions.
* Ensure client complaints are acknowledged and resolved within defined timelines.
* Conduct root-cause reviews for repeated issues.
### 14. Reporting & Management Review
* Submit daily branch activity and sales updates.
* Provide weekly reports covering leads, quotations, sales, procurement, deliveries, collections and pending issues.
* Prepare monthly branch performance reviews.
* Report sales target vs achievement, gross profit, collections and outstanding receivables.
* Highlight critical risks, delays and management decisions required.
* Maintain accurate and transparent branch data for management review.
## Core Responsibility
Complete ownership of CM Interior Solutions branch performance—from enquiry, product selection and quotation to negotiation, procurement, delivery, installation, collection, after-sales service and profitability.
The Branch Manager is ultimately accountable for branch sales, operational efficiency, team performance, client satisfaction, financial discipline, profitability and sustainable business growth.
Qualification: Post Graduation in any discipline
Pay: ₹30,000.00 - ₹40,000.00 per month
Work Location: In person
