Billing & Customer Issue Resolution Act as the primary owner of billing inquiries, disputes, and escalations Diagnose root causes of billing issues (not just fix symptoms) Communicate clearly and professionally with customers to resolve complex situations Partner with internal teams to eliminate recurring billing errors
Accounts Receivable & Collections Own the AR aging and proactively drive collections performance Engage customers via phone and email — including firm but professional conversations with delinquent accounts Make judgment calls on escalation paths (suspensions, payment plans, etc.) Improve collection strategies, messaging, and timing to increase recovery rates
Process Improvement & Automation Identify inefficiencies in billing, collections, and reconciliation workflows Propose and implement improvements (automation, templates, reporting, systems changes) Reduce manual work, errors, and cycle times Contribute to building scalable billing and AR infrastructure
Month-End & Reporting Own AR-related month-end processes and reconciliations Prepare and validate payment reporting across all channels Ensure billing data integrity before invoicing cycles Provide insights into trends (late payments, disputes, churn risk, etc.)
Pay: Up to ₹42,000.00 per month
Benefits:
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Ability to commute/relocate:
- Kalyan Nagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Experience:
- Account analysis: 1 year (Required)
- Accounts receivable and billing: 1 year (Required)
- B2B: 1 year (Required)
Language:
Shift availability:
Work Location: Hybrid remote in Kalyan Nagar, Bengaluru, Karnataka
