Key Responsibilities
- Customer Service: Maintain a positive, empathetic, and professional attitude while responding promptly to inquiries.
- Issue Resolution: Resolve complaints efficiently, providing appropriate solutions and alternatives within set time limits.
- Order & Data Management: Process orders, requests, and modifications while keeping accurate records of customer interactions.
- Product Expertise: Gain deep knowledge of our offerings to provide accurate information and meet team call-handling quotas.
- Collaboration: Coordinate with internal teams to streamline service delivery and provide feedback to improve processes.
Desired Candidate Profile
- Education: Bachelor's degree or equivalent.
- Skills: Excellent written and verbal communication, active listening, and strong time-management skills.
- Traits: Ability to stay calm under pressure, handle diverse customer temperaments, and prioritize effectively.
- Systems: Familiarity with CRM systems and practices is highly preferred.
- Compliance: Ability to strictly follow communication procedures and company policies.
Experience & Eligibility
- Experience: 0–2 years of proven experience in customer support, incoming calls, or client relations..
- Salary: As per company standards.
Pay: ₹20,000.00 - ₹25,000.00 per month
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Availability: Are you available to join immediately? If not, please state your official notice period.
- Last drawn annual CTC
- Expected CTC
Work Location: In person
