- Expertise
- Managing IT infrastructure, end user computing and management of peripheral devices.
- Inventory management and asset lifecycle.
- Excellent knowledge of computer hardware, root cause analysis and troubleshooting skills
- Knowledge of ticketing process and prior experience of working on ITSM and ticketing tools
- Working on remote support tools
- Hands-on Experience
- Applications
- Microsoft 365 administration
- Microsoft Office tools
- Antivirus applications (Seqrite, Symantec, Windows Defender, etc. and handling the admin console).
- Compliance applications like encryption, DLP, authentication systems, logs
- Networking and Network devices like switches, firewalls, routers, access points, etc., troubleshooting and security.
- Domain Controller, DHCP, DNS, Proxy server etc.
- Backup solutions for desktops and servers
- OS Installation and system hardening of computer systems and servers
- Helpdesk or Incident Management systems. Ensuring timely updates and closures of tickets.
- Experience of handling CCTV, Access control related issues and conducting the 1st level of troubleshooting.
- Cloud technologies and administration
- Vendor coordination for raising tickets and ensuring closure
- Data center / Network room operations
- Basic knowledge
- Maintaining, patching, and updating client systems SCCM
- Organization level Information security protocols and compliance
- CRM and basic operations.
- Personal skills
- Languages - English, Hindi (Read, Speak & Write Mandatory)
- Good verbal communication
- Eagerness to learn and find solutions by themselves
- Ability to handle tasks independently
- Time management and prioritization skills, demonstrates the ability to work on multiple tasks/projects simultaneously
- Critical thinking and decision-making skills
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
