Key Responsibilities
- Make outbound calls to customers regarding pending and overdue payments.
- Follow up regularly with customers to ensure timely payment.
- Maintain proper records of customer interactions, commitments, and payment status.
- Understand reasons for payment delays and coordinate with customers for resolution.
- Negotiate and agree on realistic payment commitments with customers.
- Follow up on promised payment dates and ensure commitments are fulfilled.
- Coordinate with the Accounts and Sales teams regarding outstanding receivables.
- Escalate long-pending or difficult cases to the reporting manager.
- Update collection status and prepare daily/weekly collection reports.
- Maintain professional and courteous communication with customers.
- Achieve assigned collection targets and KPIs.
Requirements
- Any Bachelor's Degree.
- 0–5 years of experience in tele-calling, tele-collection, debt collection, customer support, or accounts receivable.
- Freshers with good communication skills may also apply.
- Good verbal communication and convincing skills.
- Comfortable making a high volume of outbound calls.
- Basic knowledge of MS Excel and computer applications.
- Good follow-up, negotiation, and customer-handling skills.
- Ability to work with collection targets and deadlines.
Preferred Skills
Tele Collection | Collections | Debt Collection | Payment Follow-up | Receivables | Accounts Receivable | Customer Follow-up | Outbound Calling | Telecalling | Recovery | Payment Recovery | Customer Relationship | Negotiation | MS Excel
What We Offer
- Competitive salary based on experience and skills.
- Professional and supportive work environment.
- Opportunity to develop skills in collections, customer handling, and finance operations.
- Career growth opportunities based on performance.
Work Location: Jayanagar, Bangalore
Employment Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Jayanagar, Bengaluru, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Application Question(s):
- What is your current CTC
- What is your expected CTC
- Can you join immediately?
Education:
Willingness to travel:
Work Location: In person
