Responsibilities: Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them. Interact with clients and process owner on a regular basis to review progress, recommend action plan and suggest improvement
- Improve the quality of the process to achieve above client expected standards handle escalations
- Play a significant role in long-term planning, including an initiative geared toward operational excellence.
- Continue to build additional knowledge and understanding of the client’s business
- Responsible for meeting close task deadlines with high accuracy and minimal rework
