Job Summary
We are looking for a proactive and result-oriented Telecalling Executive to connect with prospective patients, generate appointments, and convert leads into clinic walk-ins. The ideal candidate should possess excellent communication and persuasion skills, be comfortable handling inquiries, and maintain a professional and customer-centric approach.
Key ResponsibilitiesLead Management & Conversion
- Contact leads received through digital marketing campaigns, social media platforms, website inquiries, and other sources.
- Understand patient requirements and provide accurate information about clinic services and treatments.
- Convince and motivate potential patients to schedule consultations and visit the clinic.
- Follow up regularly with interested leads to maximize conversion rates.
- Maintain a high lead-to-walk-in conversion ratio.
Patient Coordination
- Schedule and confirm appointments for consultations and treatments.
- Send appointment reminders and follow-up messages to patients.
- Address patient queries professionally and escalate complex concerns to the relevant team members.
Data Management & Reporting
- Maintain accurate records of leads, follow-ups, appointments, and conversions in CRM or Excel sheets.
- Update daily calling reports and conversion status.
- Track and report lead performance metrics to management.
Customer Service
- Build positive relationships with prospective and existing patients.
- Ensure a professional, courteous, and patient-focused communication experience.
Required Skills & Qualifications
- Graduate or equivalent qualification.
- Minimum 6 months to 2 years of experience in telecalling, telesales, customer support, or lead generation.
- Excellent verbal communication and interpersonal skills.
- Strong convincing and negotiation abilities.
- Basic knowledge of MS Excel and CRM systems.
- Ability to work under targets and achieve conversion goals.
Preferred Experience
- Experience in healthcare, aesthetic clinics, skin & hair clinics, wellness centers, or related industries will be an added advantage.
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
Work Location: In person
