Role Overview
The Guest Relations Executive is responsible for ensuring exceptional guest experiences by providing personalized service, addressing guest needs, and maintaining high hospitality standards. The role focuses on building strong guest relationships and ensuring guest satisfaction throughout their stay.
Key Responsibilities
Guest Service & Experience
- Welcome and assist guests during arrival, check-in, and throughout their stay.
- Ensure VIP guests and repeat guests receive personalized attention.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Ensure guest satisfaction by regularly interacting with guests and resolving concerns.
Coordination & Communication
- Coordinate with Housekeeping, F&B, and other departments to fulfill guest requests.
- Ensure special guest requests and arrangements are handled efficiently.
- Maintain clear communication with the front office team regarding guest preferences and requirements.
Guest Feedback & Quality Control
- Collect and monitor guest feedback to improve service standards.
- Address service recovery situations and ensure guest concerns are resolved effectively.
- Maintain high standards of hospitality and guest engagement.
Administrative Duties
- Maintain guest profiles and records in the system.
- Assist in preparing guest reports and feedback summaries.
- Ensure compliance with resort policies and service standards.
Qualifications & Requirements
- Bachelor’s / Diploma in Hotel Management or Hospitality.
- 2–4 years of experience in Front Office or Guest Relations.
- Excellent communication and interpersonal skills.
- Strong guest handling and problem-solving abilities.
- Presentable, well-groomed, and guest-oriented personality.
- Flexible to work shifts, weekends, and holidays.
Job Types: Full-time, Permanent
Pay: ₹22,000.00 - ₹25,000.00 per month
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
