Role/Skill: Procure to Pay (P2P) Support & Invoice Dispute Management Analyst
Location: Bangalore
Experience: 1 to 5 Years
Band: BPO 1/2
Salary: 6–7 LPA
Role Overview
We are hiring a P2P Support & Invoice Dispute Management Analyst to provide end-to-end support for supplier-facing Procure-to-Pay (P2P) activities. The role will focus on invoice status inquiries, invoice dispute resolution, e-Invoicing support, and supplier assistance. The candidate will act as a key liaison between suppliers, Accounts Payable, Procurement, and internal system teams to ensure smooth invoice processing and timely issue resolution.
Key ResponsibilitiesSupplier Support & Query Management
- Serve as the first and second level support for supplier queries related to invoices, payments, and P2P system usage.
- Manage supplier inquiries through email inboxes, ticketing tools, and P2P platforms.
- Provide guidance on invoice submission methods, invoice tracking, and common rejection reasons.
- Maintain SLA compliance, First Touch Resolution (FTR), and customer satisfaction targets.
Invoice Dispute Resolution
- Handle invoice disputes end-to-end, including:
- Price mismatches
- Quantity variances
- Tax-related errors
- Duplicate invoices
- Missing purchase order references
- Coordinate with Procurement, Accounts Payable, and Business teams to investigate and resolve disputes.
- Track dispute aging and ensure timely closure within agreed timelines.
- Document root causes and contribute to continuous improvement initiatives.
e-Invoicing & Invoice Processing Support
- Support suppliers using e-Invoicing channels such as portals, supplier networks, and direct integrations.
- Assist suppliers with onboarding and stabilization of e-Invoicing processes.
- Support bulk invoice upload activities, including template validation and data completeness checks.
- Ensure compliance with invoice validation rules and company processes.
Required Skills
- Strong hands-on experience in Procure-to-Pay (P2P) and Accounts Payable operations.
- Experience handling supplier invoice queries and dispute management.
- Knowledge of e-Invoicing models and invoice validation rules.
- Working knowledge of P2P platforms such as Coupa, SAP AP, Ariba, Oracle iSupplier, or similar systems.
- Good Excel skills for reconciliation, tracking, and reporting.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to work in a high-volume, SLA-driven environment.
- Strong attention to detail and follow-through on issue resolution.
- Ability to independently manage escalations and stakeholder interactions.
Preferred Experience
- Procure-to-Pay (P2P) Operations
- Accounts Payable (AP)
- Invoice Processing
- Invoice Dispute Management
- Supplier Support / Vendor Management
- e-Invoicing Support
- Shared Services / Global Business Services (GBS) Environment
Important Notes
- Ex-TCS employees are not eligible to apply.
- PAN and Date of Birth (DOB) are mandatory for profile creation.
Questionnaire Link
Please complete the questionnaire using the link below:
https://myglit.com/lateral/cref/6c91f617a5
Note: Filling out this form is mandatory for further processing. Profiles without a completed questionnaire will not be considered for the next stage of the recruitment process.
Pay: ₹600,000.00 - ₹700,000.00 per year
Work Location: In person
