Job Description – Reservation Associate
Company: Pandav Hotels
Key Responsibilities
- Handle room reservations through phone calls, emails, websites, OTAs, and other booking channels.
- Respond to guest inquiries and provide accurate information about room availability, rates, packages, and hotel facilities.
- Enter, update, modify, and cancel reservations accurately in the hotel reservation/PMS system.
- Coordinate with the Front Office and Sales teams regarding bookings and special guest requirements.
- Follow up on booking confirmations, payments, vouchers, and guest details.
- Monitor room inventory and ensure proper availability across booking channels.
- Handle guest queries and complaints professionally and provide timely resolutions.
- Maintain daily reservation reports and other required records.
Requirements
- Experience in hotel reservations or Front Office will be preferred.
- Knowledge of PMS/Hotel Software and OTA portals.
- Good communication skills in English and Hindi.
- Basic knowledge of MS Office, especially Excel.
- Customer-focused, well-organized, and able to work in a fast-paced environment.
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
