Process Specialist - B&L •
Graduate (exclusion: BE/B.Tech/MCA).
This role revies first level processing, handles complex process steps/transactions and resolve queries/complaints with customers/clients in related domain area as per the SOP independently and refers to supervisor typically for specific interventions / exceptions.."Business / Customer: - Interacts with Client/customer to maintain accuracy and efficiency
- 5-6 Year of US mortgage Underwriting experience
- Proficient in FNMA/FHLMC guidelines
- Knowledge and understanding of Risk assessment
- Has knowledge of compliance and audit functions
- Resolves customer queries and requests,
- Provides clarifications & updates on project & processes to the stakeholders
- Can co-ordinate with investors for any kind of audits or regulatory requirements
- Experience working in Black Knight, Loss Mitigation System, Pyramid etc. Will be added advantage
- Keeps the stakeholders informed on meeting process deliverables
- Collates data for reporting.
Project / Process: - Acts as an SME for the team to Identify & resolve issues and document all process changes
- Monitor & review first level processing
- Process complex Transactions
- Handle first level escalations from client
- Perform quality checks/audits and Root cause analysis on errors to ensure error free processing
- Provides analytical reports
- Contribute to process improvement initiatives
- Identify and report process changes
- Adhere to the mandatory industry regulation and compliance requirements for the given process
- Review and audit adherence of the team
Knowledge Management: - Perform knowledge sharing
- Update Process documentation /user manuals as appropriate for the process
- Participate in knowledge transfer
People/Team Management: - Adhere to org hygiene and compliance needs in terms of-
a. Personal Utilization & Time sheet submission
b. Personal and new hire Assimilation
c. Attendance
d. Team Initiatives
- Provides appropriate floor support as an SME and feedback to team
- Has functional responsibility of the process in the absence of TL.
- Manage break schedule/transport logistics for the team in the absence of the supervisor
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