Job Description
We are seeking a dynamic and customer-focused Front Office Manager to join our team in Sofitel Mumbai BKC. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel.
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Lead and manage the front office team, including reception, concierge, and reservations staff
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Develop and implement strategies to enhance guest satisfaction and operational efficiency
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Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
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Train and motivate front office staff to deliver high-quality customer service
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Manage guest complaints and resolve issues promptly and professionally
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Coordinate with other departments to ensure seamless guest experiences
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Monitor and optimize front office performance metrics and guest satisfaction scores
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Manage department budgets and control expenses
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Ensure compliance with brand standards and local regulations
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Implement and maintain efficient front office procedures and systems
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Develop and execute revenue management strategies to maximize occupancy and revenue
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Handle VIP guests and special requests with utmost care and attention to detail
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Stay informed about local attractions and events in Bandung to provide guests with valuable recommendations
