About the Role
We are looking for a Service Delivery Coordinator to support the delivery of IT services to our clients. This role is responsible for coordinating service activities, maintaining strong client relationships, monitoring service performance, and ensuring operational tasks are completed efficiently.
You will work closely with Service Delivery Managers, technical teams, and customers to help ensure a high standard of service and a positive client experience.
Key ResponsibilitiesService Coordination
- Coordinate day-to-day IT service delivery activities.
- Monitor support tickets and service requests to ensure timely resolution.
- Assist with incident, problem, and change management processes.
- Escalate issues when required and follow up to ensure closure.
Client Communication
- Act as a point of contact for clients regarding service updates and requests.
- Provide clear and professional communication during incidents or service disruptions.
- Support onboarding activities for new clients and services.
- Schedule and participate in client meetings when required.
Reporting & Administration
- Monitor service performance against agreed service levels.
- Prepare monthly service summary reports for clients.
- Maintain accurate customer, contract, and service information.
- Support billing validation, contract administration, and service documentation.
Continuous Improvement
- Identify recurring issues and recommend improvements.
- Support service review meetings and process improvement initiatives.
- Assist Service Delivery Managers with administrative and operational tasks.
Requirements
- 2–4 years of experience in a Service Delivery Coordinator, Service Coordinator, Customer Success, IT Support Coordination, or similar role.
- Experience working in a customer-facing environment.
- Understanding of IT service delivery principles and service management processes.
- Strong organizational and time-management skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and problem-solving abilities.
Preferred Qualifications
- Experience supporting IT services, managed services, or technology environments.
- Familiarity with ticketing systems and service management tools.
- Knowledge of ITIL principles is an advantage.
- Certifications in service management, project coordination, or customer service are beneficial.
What We're Looking For
- Client-focused and service-oriented mindset.
- Strong communication and relationship-building skills.
- Proactive, reliable, and accountable.
- Ability to remain calm and organized under pressure.
Pay: ₹35,000.00 - ₹75,000.00 per month
Work Location: In person
