Key Responsibilities
Store Operations
- Manage the daily operations of the optical store to ensure smooth and efficient functioning.
- Ensure the store is clean, organized, and visually appealing at all times.
- Monitor opening and closing procedures, cash handling, and store security.
- Ensure compliance with company policies, SOPs, and statutory regulations.
Sales & Customer Service
- Achieve monthly and annual sales targets.
- Drive sales of spectacles, sunglasses, contact lenses, and related accessories.
- Deliver exceptional customer service and resolve customer concerns promptly.
- Promote ongoing offers, memberships, and promotional campaigns.
Team Management
- Recruit, train, coach, and motivate store staff.
- Prepare duty rosters and manage attendance.
- Conduct regular performance reviews and provide constructive feedback.
- Foster a positive, customer-focused work environment.
Inventory Management
- Maintain optimum inventory levels and minimize stock shortages.
- Monitor stock movement, replenishment, and product availability.
- Conduct regular stock audits and ensure inventory accuracy.
- Coordinate with vendors and warehouse teams for timely replenishment.
Optical & Customer Support
- Coordinate with optometrists and dispensing staff to ensure accurate order processing.
- Ensure timely delivery of spectacles and customer orders.
- Maintain quality standards for optical products and services.
- Handle customer complaints regarding prescriptions, product quality, or service.
Business Development
- Build customer relationships to improve retention and repeat business.
- Identify opportunities to increase store revenue through upselling and cross-selling.
- Monitor local market trends and competitor activities.
- Implement local marketing initiatives to increase footfall.
Reporting
- Prepare daily, weekly, and monthly sales and operational reports.
- Track store expenses and maintain profitability.
- Report business performance and operational issues to the Area/Regional Manager.
Required Qualifications
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Diploma or certification in Optometry or Optical Retail Management is an added advantage.
Experience
- 3–6 years of experience in retail operations, with at least 2 years in a managerial role.
- Experience in an optical retail environment is highly preferred.
Required Skills
- Strong leadership and team management abilities.
- Excellent sales and customer relationship management skills.
- Sound understanding of optical products, frames, lenses, and contact lenses.
- Inventory and stock management expertise.
- Strong communication and interpersonal skills.
- Problem-solving and decision-making abilities.
- Basic financial and business acumen.
- Proficiency in MS Office and retail POS systems.
Pay: ₹40,000.00 - ₹50,000.00 per month
Work Location: In person
