JOB DESCRIPTION: IRD STEWARD – FOOD & BEVERAGE
Company: Peninsula Redpine Hotel Pvt. Ltd.
Department: Food & Beverage (F&B)
Designation: IRD Steward
Location: Andheri East, Airport Road Metro Station, Mumbai – 400059
Salary: ₹15,000 – ₹17,500 per month
Job Summary
The IRD Steward is responsible for providing efficient and courteous In-Room Dining service to hotel guests. The role involves accurate order handling, timely food and beverage delivery, proper table/tray setup, guest interaction, and maintaining high standards of hygiene and service as per hotel SOPs.
Key Responsibilities
- Receive and accurately record In-Room Dining orders through the designated system/telephone.
- Coordinate with the kitchen and F&B team to ensure timely preparation and delivery of orders.
- Prepare and arrange trays, trolleys, cutlery, crockery, glassware, condiments, and beverages as per order requirements.
- Deliver food and beverages to guest rooms promptly and courteously.
- Follow proper guest-room entry procedures and maintain guest privacy and comfort.
- Ensure all orders are checked for accuracy, presentation, temperature, and completeness before delivery.
- Set up the guest's meal appropriately and explain the order when required.
- Handle guest requests, queries, and complaints professionally and inform the concerned supervisor when necessary.
- Clear used trays, trolleys, crockery, and service equipment from guest rooms and corridors within the stipulated time.
- Maintain cleanliness and hygiene of the IRD pantry, service areas, equipment, trays, and trolleys.
- Follow food safety, hygiene, grooming, and sanitation standards at all times.
- Maintain proper records of orders, guest requests, and any operational issues.
- Coordinate with Housekeeping and other departments whenever required for smooth guest service.
- Assist in maintaining adequate stock of cutlery, crockery, glassware, condiments, and IRD supplies.
- Ensure proper handling of hotel equipment and immediately report any damage or shortage.
- Follow hotel policies, F&B SOPs, fire and safety procedures, and responsible service standards.
- Support the F&B team during busy periods, banquets, restaurants, and other operations as required.
- Maintain a professional appearance, positive attitude, and excellent guest-service standards.
Skills & Competencies
- Good communication and interpersonal skills.
- Guest-oriented and service-focused attitude.
- Basic knowledge of food and beverage service.
- Ability to handle multiple orders efficiently.
- Good knowledge of hygiene and sanitation practices.
- Ability to work under pressure and in shifts.
- Team player with a positive attitude.
- Good grooming and professional etiquette.
- Basic knowledge of POS/order-taking systems is an advantage.
Educational Qualification & Experience
- Minimum 10th / 12th pass; Hotel Management or F&B qualification preferred.
- Freshers can be considered.
- Previous experience in In-Room Dining, F&B Service, or Hotel Operations will be an added advantage.
Working Conditions
- Willingness to work in rotational shifts, including weekends and public holidays.
- Ability to stand and walk for extended periods.
- Flexibility to support different F&B operations based on business requirements.
Reporting To
F&B Supervisor / F&B Captain / IRD Supervisor
Compensation
₹15,000 – ₹17,500 per month, depending on experience and suitability.
Work Location
Peninsula Redpine Hotel Pvt. Ltd.
Andheri East, Airport Road Metro Station,
Mumbai – 400059.
Pay: ₹15,000.00 - ₹17,500.00 per month
Benefits:
- Food provided
- Leave encashment
- Provident Fund
Work Location: In person
