We are looking for a motivated and customer-focused Holiday Consultant to join our growing travel team. The ideal candidate will have a strong interest in travel and tourism, excellent communication skills, and the ability to understand customer requirements and convert them into well-planned holiday experiences.
The role involves handling travel enquiries, preparing customized holiday packages, coordinating bookings, and providing exceptional customer service throughout the travel journey.
*Key Responsibilities*
Handle customer enquiries through phone, email, WhatsApp, and other communication channels.
Understand customer preferences, budgets, and travel requirements.
Design and recommend customized domestic and international holiday packages.
Prepare detailed itineraries, quotations, and proposals.
Coordinate hotel reservations, flights, transfers, sightseeing, activities, and other travel arrangements.
Follow up on enquiries and leads to maximize conversion and achieve sales targets.
Negotiate with suppliers and ensure competitive package pricing.
Maintain accurate customer and booking records.
Coordinate with internal teams and travel partners to ensure smooth trip execution.
Provide timely assistance and support to customers before, during, and after their holidays.
Handle customer concerns professionally and work toward effective resolutions.
Maintain strong relationships with customers and travel suppliers.
Meet individual and team sales targets while maintaining high service standards.
*Requirements*
Bachelor's degree or diploma in Travel & Tourism, Hospitality, Business, or a related field is preferred.
1–3 years of experience in travel sales, holiday packages, tourism, or a related industry is preferred.
Strong verbal and written communication skills.
Good sales, negotiation, and customer relationship management skills.
Ability to create attractive and cost-effective travel itineraries.
Good knowledge of domestic and/or international destinations.
Ability to work independently as well as part of a team.
Strong attention to detail and organizational skills.
Proficiency in MS Office and basic computer applications.
Experience with travel booking systems or CRM software will be an advantage.
*What We Offer*
Competitive salary with attractive performance-based incentives.
Career growth opportunities within the travel and tourism industry.
Professional training and continuous learning.
Supportive and collaborative work environment.
Exposure to domestic and international travel products and destinations.
Opportunity to work with a dynamic and growing travel team.
Benefits:
- Cell phone reimbursement
- Paid sick time
Work Location: In person
