About Econz
Econz was established in the year 2006, headquartered in Bengaluru, Karnataka, India. We are a Google Cloud Premier Partner and one of the top System Integrators for technologies like Google Workspace, Chrome Enterprise, Google Cloud Platform and Google for Education. Econz also has offices in the U.K. and U.A.E. We serve more than 2,500 customers and help businesses through their journey of digital transformation with cloud technologies.
We are small giants with an Intellectually curious, a bias for action, and a customer-centric team. We have a High-Trust, High-Performance Culture™. Our HR policies have three P’s at their core: People, Processes, and Psyche.
Join us, make your mark, and grow with us!
Role overview
As an L1 Google Workspace Support Engineer, you will be the primary point of contact for our clients. You will diagnose, troubleshoot, and resolve technical issues related to the Google Workspace ecosystem (Gmail, Drive, Calendar, Admin Console). Your goal is to provide timely resolutions within defined SLAs while ensuring a seamless collaboration experience for our customers.
Key Responsibilities:
Ticket Management: Handle incoming support requests via chat, email, and phone. Perform initial triage, categorize issues, and resolve Level 1 queries.
User Administration: Manage the user lifecycle, including creating/deleting accounts, resetting passwords, managing Google Groups, and configuring Organizational Units (OUs).
Core Service Support: Troubleshoot common issues within Gmail (mail flow, SPF/DKIM/DMARC basics), Drive (sharing permissions), Calendar, and Google Meet.
Endpoint Management: Assist with basic mobile device management (MDM) tasks and Chrome browser policy deployments.
Escalation: Identify complex issues that require L2/L3 intervention and escalate them with detailed documentation and reproduction steps.
Documentation: Contribute to the internal knowledge base and create "how-to" guides for end-users.
Bachelor’s degree in IT, Computer Science, or equivalent practical experience.
0–1 years in a technical support or helpdesk environment.
Fundamental understanding of the Google Admin Console.
Familiarity with DNS records (MX, TXT, CNAME) and web technologies (HTTP/HTTPS).
Preferred Qualifications:
Certification: Google Cloud Associate Google Workspace Administrator.
AI Savvy: Familiarity with Gemini for Google Workspace and how AI tools can assist in troubleshooting or productivity.
Soft Skills: Exceptional verbal and written communication skills with a "customer-first" mindset.
