Leadership / Team Management Responsibility:
- Drive operational excellence and continuous improvement initiatives
- Support transformation initiatives focused on process automation and efficiency
- Collaborate with cross-functional business and IT teams for issue resolution and enhancements
- Contribute to process standardization and knowledge management
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Essential Experience:
- Strong experience in ERP LN application support and business process understanding
- Expertise in ERP LN modules such as:
o Manufacturing
o Logistics
o Procurement
o Warehouse Management
o Order Management
o Finance (Major understanding)
o Incident management
o Service requests
o Problem management
o Root Cause Analysis (RCA)
o Change management support
o ERP LN configurations
o Functional troubleshooting
o User support and issue resolution
o Must have Finance functional process knowledge and understand financial accounting entries.
o Must have good hands-on knowledge and presently working on Infor LN/ BaaN ERP
o Must have good knowledge of all Finance Modules ACP, ACR, GLD, FAM and CMG etc. including Mapping Scheme & Integration transactions.
o Interfaces
o Web services
o Third-party integrations
- Experience supporting ERP applications in:
o Automotive industry
o Manufacturing / Discrete Manufacturing environments
o Analyze business requirements
o Translate requirements into functional solutions
o Coordinate with technical teams for implementation and fixes
o ServiceNow
o SAP integration
o Reporting tools
o Automation initiatives
- Minimum 5–8 years of relevant ERP LN functional/support experience
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Preferred Skills:
- Exposure to ERP LN Finance or Manufacturing modules
- Experience in operational support environments
- Knowledge of ITIL processes and SLA-driven support models
- Understanding of COLO migration / infrastructure transition projects
- Experience in user training and documentation
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Education / Qualifications:
- B.Tech / BE
- Postgraduate in Management / Computer Applications preferred
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Language Requirements:
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Key Competencies:
- ERP LN Functional Support
- Incident & Problem Management
- Business Process Analysis
- Stakeholder Coordination
- Operational Excellence
- Continuous Improvement
- Automation Mindset
- SLA & Service Delivery Management
