Description
As a Senior Microsoft Dynamics 365 Consultant , you will be responsible for leading Dynamics 365 consulting engagements, designing enterprise-grade solutions, and driving successful implementation and delivery for clients. You will work closely with business stakeholders, technical teams, and leadership teams to define solution strategies, architect scalable Microsoft Dynamics solutions, and ensure delivery excellence. This role requires strong expertise across Dynamics 365 CE, Finance & Operations (F&O), Business Central, and Power Platform , along with consulting, architecture, and client management capabilities.
Responsibilities
You will be working as a Senior Microsoft Dynamics 365 Consultant, collaborating with clients, sales teams, solution architects, and delivery teams to design and implement enterprise Dynamics 365 solutions. You would be required to participate in pre-sales activities, client workshops, architecture discussions, and delivery governance.
Your key Responsibilities will include:
- Leading p re-sales and solutioning activities including RFP/RFI responses, effort estimation, solution proposals, POCs, and client demonstrations.
- Architecting end-to-end Microsoft Dynamics 365 solutions across CRM and ERP platforms including:
- Dynamics 365 Customer Engagement (CE)
- Sales
- Customer Service
- Field Service
- Marketing
- Project Operations
- Finance & Operations (F&O)
- Business Central
- Defining technical architecture, customization approach, integration strategy, and development standards for Dynamics 365 implementations.
- Conducting requirement gathering workshops, business process discussions, and solution design reviews with client stakeholders.
- Providing technical leadership and guidance to development teams throughout the implementation lifecycle.
- Reviewing configurations, customizations, code quality, and ensuring adherence to Microsoft best practices.
- Supporting UAT processes, deployment activities, and overall delivery governance.
- Developing reusable accelerators, templates, documentation, and best practices to strengthen the Dynamics 365 practice.
- Mentoring junior consultants and supporting knowledge-sharing initiatives within the team.
Required Skills
Primary Technical Skills:
- 8–9 years of total IT experience with 5+ years of hands-on Microsoft Dynamics 365 implementation and consulting experience .
- Strong expertise in Dynamics 365 CE (CRM) modules including:
- Sales
- Customer Service
- Field Service
- Marketing
- Project Operations
- Deep knowledge of Dynamics 365 Finance & Operations (F&O) and/or Business Central covering:
- Finance
- Supply Chain
- Manufacturing
- Inventory Management
- Strong understanding of Microsoft Power Platform , including:
- Power Apps
- Power Automate
- Power BI
- Dataverse
- Hands-on experience with Dynamics 365 customization using:
- C#
- JavaScript
- Plugins
- Custom Workflows
- PCF Controls
- X++ (for F&O)
- Experience designing and implementing integrations using:
- Azure Integration Services
- Logic Apps
- Data Integrator
- Third-party middleware solutions
- Strong knowledge of Dataverse schema design, security model, and solution layering .
- Experience working with Azure DevOps for ALM (Application Lifecycle Management) in Dynamics projects.
Functional & Consulting Skills:
- Strong understanding of CRM business processes including:
- Lead Management
- Opportunity Management
- Customer Service Lifecycle
- Sales Pipeline Management
- Strong ERP process knowledge including:
- Procure-to-Pay (P2P)
- Order-to-Cash (O2C)
- Record-to-Report (R2R)
- Budgeting Processes
- Ability to conduct business process workshops and translate requirements into Dynamics 365 configurations.
- Experience with data migration strategies using:
- Data Import Export Framework (DIXF)
- KingswaySoft
- Azure Data Factory
- Knowledge of ISV solutions within the Dynamics 365 ecosystem such as Resco, Experlogix, and similar solutions.
- Ability to create:
- Solution Architecture Documents
- Statement of Work (SOW)
- Technical Proposals
- Client Presentations
Certifications
Preferred Certifications:
- Microsoft Certified: Dynamics 365 Fundamentals (CRM or ERP) – Required
- Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate – Required
- Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate – Required
- Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate – Preferred
- Microsoft Certified: Business Central Functional Consultant – Preferred
- Microsoft Certified: Power Platform Solution Architect – Highly Preferred
Professional Skills:
- Excellent communication and presentation skills with confidence in C-level and enterprise client discussions .
- Strong documentation, proposal writing, and solution presentation abilities.
- Ability to manage multiple client engagements and priorities effectively.
- Strong leadership skills with experience mentoring junior consultants.
- Self-driven approach with the ability to work independently and collaboratively.
- Experience working in a Microsoft Partner / IT Services organization is highly preferred.
Education:
Bachelor’s or Master’s Degree in Computer Science, Information Technology, Engineering, or a related field.
