Requirements Gathering:
§ Participating in Evaluation of requirements
§ Works closely with stakeholders to understand their objectives and translate these into system specifications that guide development and implementation.
§ Create use cases that illustrate user interactions with the system, ensuring all scenarios are covered.
Analysis and Design
§ Analyze current systems and processes to identify areas for improvement.
§ Assess the impact of proposed changes on existing systems and processes, identifying potential risks and mitigation strategies.
§ Facilitate sessions to validate designs with users, ensuring that their feedback is integrated into the final design.
§ Participate in design review meetings to ensure that solutions align with business needs and architectural standards.
§ Create and maintain comprehensive documentation, including user manuals and training materials.
§ Design new processes that align with business goals, incorporating best practices and compliance requirements
§ Automating workflows ensures that processes run smoothly and consistently, minimizing delays and bottlenecks.
Business Requirement writing & Testing and Quality Assurance:
§ Preparation/Reviewing the BRD and FSD for functionalities to be build
§ BR & CR writing and FSD review
§ Testing of functionalities, test plans and conduct user acceptance testing (UAT management)
§ Develop and execute test plans to validate system functionality against requirements
§ Ensure that solutions meet business needs and validate system functionality.
§ Facilitating cross functional alignment & governance reviews
§ Knowledge transfer - Repository creation and management as per plan
§ Conduct training sessions for end-users on new systems and processes.
§ Provide ongoing support and troubleshooting for system-related issues
§ Establish mechanisms for collecting feedback on system performance and usability post-implementation.
§ Collect feedback post-implementation to identify areas for further enhancement
§ Stay updated on industry trends and best practices to recommend improvements
Adherence to Project calendar
§ Adherence to submission of Ops deliverables as per project calendar.
§ Serve as a liaison between business units and IT, ensuring effective communication and understanding.
§ Product launch requirements handling & go live of the requirements before 3 months of the hit date.
§ Zero defect post production due to incomplete BR
§ Support project managers in planning and executing projects
§ Monitor project progress, ensuring alignment with requirements and timelines.
§ Provide ongoing support and clarification of requirements throughout the project lifecycle
Compliance
§ Strengthen control & compliance of all transactions in POS.
§ Strengthen reporting of BAP submission
§ Identification of key process / product parameters having a financial or customer impact
§ Facilitating deployment of prioritized SIC's
§ Completion of all SOP's - review by all stake holders (IA, Risk, Compliance and Legal)
§ Regulatory reporting on time
§ No major outage in any other audit
Improve Customer & Distributor Experience
§ Analyze NPS to find gaps and drive improvement
People
§ Strengthen people capability and Growth agenda
§ Overall Attrition
§ G2M2 Attrition
§ Pulse/Tower Watson Score
§ Development Plan
§ Develop second line of resource
Cost
§ Work within the allocated budget, amount saved from last year budget.
