Role description
Location Bengaluru
Job Description
Contractor Platform Architect CMDB ServiceNow
Responsibilities
CMDB Architecture Ownership Lead the architectural design of the CMDB ensuring accuracy completeness and longterm scalability
Data Integrity Governance Support Partner with the CMDB Manager to uphold governance policies ensuring data quality consistency and compliance with internal and external requirements
Configuration Management Process Design Architect and optimize configuration management processes in line with ITIL and Bookingcom best practices ensuring deep integration with ITSM ITOM and ITAM capabilities
Gradual Maturity Towards CSDM Drive the structured evolution of the CMDB towards full Common Service Data Model CSDM alignment ensuring industrystandard modelling and adaptability to future needs
Wider Platform Architecture Contribution Support the Lead Platform Architect in shaping overall ServiceNow architecture strategy including integration patterns crossdomain capabilities and platform governance frameworks
Stakeholder Collaboration Work closely with the Lead Platform Architect AMS the CMDB Manager AMS and crossfunctional teams IT Security Compliance HR Legal Infrastructure to ensure architectural alignment with both business and platform goals
CI Lifecycle Management Oversee and design CI lifecycle processes ensuring traceability audit readiness and integration with automated workflows
Automation Integration Implement architectural patterns for automation and integration between CMDB discovery tools cloud platforms and thirdparty systems
Support Discovery EOL Initiatives Collaborate with the Lead Platform Architect and platform engineering teams on ongoing efforts to address discovery and EOL data challenges across cloud and hybrid environments ensuring CMDB architecture supports and benefits from these improvements
Reporting Insights Use CMDB and platform architecture data to provide actionable insights influence decisions and highlight improvement opportunities
Continuous Improvement Lead architectural continuous improvement initiatives adopting emerging technologies and best practices to enhance platform resilience and scalability
Training Documentation Produce and maintain architectural documentation for CMDB processes and patterns supporting training and knowledge transfer across the platform team
Required Skills
5- 8 years experience in relevant skill areas
CMDB Platform Architecture Expertise 5 years of ServiceNow experience with deep CMDB knowledge and proven platform architecture design capability
Overall industry experience of 12 years in enterprise architecture data management ServiceNow modules and how CMDB supports core processes eg ITSM and IT operations
Technical Proficiency in ServiceNow Strong expertise in CMDB CSDM ITSM ITOM and ITAM including automation and integrations
Process Management ITIL Knowledge Skilled in process architecture data governance and alignment to ITIL best practices
Certifications ServiceNow CSA and CIS certifications in ITSM ITOM or ITAM CSDM certification preferred ITIL certification is highly desirable
Automation Scripting Experience in workflow automation and scripting within ServiceNow to improve efficiency and data accuracy
Cloud Integration Experience Strong track record integrating ServiceNow with AWS GCP Kubernetes and enterprise systems
Analytical DataDriven Ability to transform CMDB and platform data into meaningful actionable insights
Stakeholder Management Able to work across technical and nontechnical audiences building trust and achieving alignment
Collaboration Communication Excellent interpersonal skills working effectively with global teams including daily collaboration with the Lead Platform Architect and CMDB Manager in AMS
Innovation Continuous Improvement Proactive in identifying architectural enhancements and future platform capabilities
Skills
Mandatory Skills : ServiceNow CMDB, ServiceNow ConnectedOps, ServiceNow CSM, ServiceNow DevOps, ServiceNow FSM
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
