(Internship + full-time opportunity) (with 2 years of bond agreement)
Naapbooks builds and sells its own software products — VizMan (visitor and gate management), EZEO ERP, EZEO (Supply Chain) and InsiderQ — to businesses across Gujarat and the rest of India. Enquiries reach us through paid campaigns on Meta and Google, WhatsApp, our websites, exhibitions and IndiaMART.
The Customer Relationship Executive is the engine room of the sales team. Four things sit with this role: call every new enquiry quickly, work back through the older ones, generate fresh interest from existing customers, and keep the Sales Executives organised so their time goes on meetings rather than admin. It is not a closing role — you are not expected to negotiate price.
Roles and ResponsibilitiesNew leads
- Call every new lead within one working day — from campaigns, WhatsApp, the website, exhibitions and IndiaMART.
- Qualify the enquiry — what business, what problem, rough size, who decides, and when.
- Update the CRM on every call — outcome, notes and next action.
Follow-up on the existing database
- Work back through older leads on a steady daily quota, alongside the new ones.
- Chase politely and persistently, on a defined follow-up cadence, until you get a yes, a no, or three failed attempts.
- Revive the ones worth reviving — a lead that went quiet is often just a lead whose timing was wrong.
- Disposition the dead ones properly, with a reason, so the pipeline stays honest.
Regenerate from existing customers — cross-sell and upsell
- Call existing customers on a planned cycle — most of them use only one of our products.
- Spot the cross-sell — a VizMan customer who has never seen EZEO ERP, an EZEO ERP customer who could use EZEO Supply Chain or InsiderQ. Surface it and pass it on.
- Renewals and reactivation — remind customers before a renewal falls due, and call back the ones who lapsed.
- Ask for referrals.
Support and coordinate with the Sales Executives
- Book demos and meetings into their calendars, and confirm the day before so nothing is wasted.
- Brief them before the meeting — who they are seeing, what was discussed, what the customer asked for.
- Chase what they cannot chase — pending quotations, documents, and customers who have gone quiet after a demo.
- Coordinate the handover in both directions, so no lead is dropped between the two roles.
- Keep the shared pipeline tidy so the weekly review runs off the CRM.
Reporting
- Report daily — calls made, connected, qualified, older leads revived, cross-sell opportunities raised and demos booked.
Requirements
- 0 to 2 years of experience. Freshers are welcome; training is provided on the products and the calling method.
- Fluent Gujarati and Hindi, and clear enough English to write a short note. You will speak mostly Gujarati.
- A pleasant, steady phone manner — you will be hung up on, and it must not change how you sound on the next call.
- Comfortable working alongside people rather than for them. Much of this role is coordinating Sales Executives who are out of the office.
- Basic computer comfort — you will work in a CRM and on WhatsApp Business all day.
- Organised. The value of this role is entirely in follow-up that actually happens.
- Graduate or final-year student in any discipline.
Nice to have
- Previous tele-calling, customer support or inside-sales experience
- Any exposure to a CRM
- Any experience of renewal, retention or cross-sell calling to an existing customer base
- Experience handling customers on WhatsApp for a business
Location
Full-time at the Naapbooks office in Ahmedabad.
Pay: ₹21,500.00 - ₹25,000.00 per month
Work Location: In person
