Key Responsibilities:
Client Onboarding & Coordination
- Act as the primary SPOC for new clients during the onboarding phase.
- Conduct onboarding kick-off calls to understand client structure, headcount, and HR requirements.
- Share onboarding checklists, timelines, and documentation requirements with clients.
- Coordinate with internal teams (HR Ops, Payroll, Compliance, HRMS) for smooth implementation.
Data Collection & Documentation
- Collect employee master data, salary structures, statutory details, policies, and previous payroll records.
- Validate documents related to PF, ESIC, PT, LWF, Shops & Establishment, etc.
- Ensure completeness and accuracy of onboarding documents and records.
HRMS & Process Setup
- Support HRMS configuration including employee master setup, attendance rules, leave policies, and salary structures.
- Assist clients in HRMS onboarding, user creation, and basic system training.
- Ensure payroll inputs and statutory mappings are correctly configured before go-live.
Process Transition & Go-Live Support
- Manage payroll transition from client to Career Creed systems.
- Coordinate trial payroll runs and resolve discrepancies.
- Support first-month payroll processing and compliance filings post go-live.
- Ensure SLAs and onboarding timelines are adhered to.
Client Communication & Reporting
- Maintain onboarding status trackers and share regular updates with clients and internal stakeholders.
- Address client queries related to onboarding, timelines, and next steps.
- Escalate risks, delays, or data gaps proactively.
Skills & Competencies
- Good understanding of HR operations, payroll, and statutory compliance.
- Strong coordination and stakeholder management skills.
- Attention to detail and documentation accuracy.
- Working knowledge of HRMS platforms (any).
- Good communication skills (verbal & written).
- Proficiency in MS Excel and basic reporting.
Educational Qualification
- Graduate/Postgraduate in HR, Commerce, or Business Administration.
- Relevant HR or payroll certification will be an added advantage.
Key Performance Indicators (KPIs)
- Timely completion of client onboarding as per SLA.
- Zero or minimal payroll errors during initial payroll cycles.
- Client satisfaction during onboarding phase.
Accuracy and completeness of employee and statutory data
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Experience:
- HR Generalist: 2 years (Required)
Location:
- Janakpuri, Delhi, Delhi (Required)
Work Location: In person
