Job Title: Customer Support Executive – Personal Loan Renewals (Tamil Voice Process)
Location: Chennai, Tamil Nadu Experience: 6 Months – 1 Year Job Type: Full-time
About the Role:
We are looking for an energetic and communicative Customer Support Executive to join our Personal Loan Renewals team in Chennai. If you have a minimum of 6 months of experience in customer service and possess excellent fluency in Tamil, this is a fantastic opportunity to advance your career in the financial services sector.
Key Responsibilities:
- Outbound & Inbound Support: Handle calls with existing customers to discuss personal loan renewals, top-up loan eligibility, and refinancing options.
- Customer Engagement: Build strong rapport with customers using clear and professional Tamil communication, ensuring they fully understand the renewal process.
- Query Resolution: Address customer inquiries, clarify doubts regarding interest rates and EMIs, and resolve concerns promptly to ensure high customer satisfaction.
- Documentation & Follow-up: Guide customers through the documentation required for loan renewal and follow up efficiently to close the process.
- Data Management: Accurately log all call details, customer feedback, and application statuses into the CRM system.
- Target Achievement: Work consistently to meet daily and weekly engagement and renewal targets set by the management.
Requirements & Qualifications:
- Experience: 6 months to 1 year of proven experience in Telecalling, BPO, or Customer Support. Prior experience in personal loans, banking, or financial services is a strong advantage.
- Language Skills: Exceptional fluency in Tamil (verbal). Basic proficiency in English is required for system navigation and data entry.
- Education: Minimum 12th Pass / PUC, or Any Graduate.
- Technical Skills: Basic computer knowledge, including familiarity with MS Office and standard CRM tools.
- Soft Skills: Active listening, polite and professional telephone etiquette, and strong convincing skills.
What We Offer:
- Fixed day shifts with regular weekly offs.
- Competitive base salary paired with attractive performance-based incentives.
- Comprehensive on-the-job training to set you up for success.
- A positive, team-oriented work environment with opportunities for career progression.
Schedule: Day Shift
Work Location: In-person (Chennai)
Pay: ₹17,000.00 - ₹20,000.00 per month
Work Location: In person
