Müller’s Solutions is seeking an experienced ServiceNow Cloud Migration Lead to own and deliver the migration of a ServiceNow instance from a self-hosted (on-premise) environment to ServiceNow on GCP. This is a hands-on technical leadership role requiring deep platform knowledge and a structured delivery mindset.
Key Responsibilities
- Lead end-to-end migration planning: discovery, architecture, cutover, and post-migration validation
- Conduct full assessment of the current on-prem instance (version, customizations, integrations, data volume)
- Design the migration approach — clone-based lift, upgrade alignment, or phased rollout
- Manage ServiceNow cloning, MID Server reconfiguration, and GCP connectivity
- Audit and remediate custom scripts, flows, and integrations pre-migration
- Coordinate with the client’s infrastructure and security teams on network, SSO, and firewall changes
- Execute UAT support, regression testing, and hypercare post-go-live
- Produce migration runbooks, risk registers, and cutover plans
Requirements
Required Skills
- 5+ years on the ServiceNow platform; at least one completed cloud migration (on-prem cloud)
- Strong knowledge of ServiceNow architecture: MID Servers, instance cloning, upgrade paths
- Hands-on experience with GCP networking concepts (VPC, Cloud Interconnect, DNS)
- Proficiency in ServiceNow scripting (Business Rules, Script Includes, Flow Designer)
- Integration experience: REST, SOAP, LDAP, SSO/SAML
- Familiarity with ServiceNow PDI, instance hierarchy, and clone exclusion rules
Nice to Have
- Experience with ServiceNow Health Scan and ATF (Automated Test Framework)
- Prior work in KSA/GCC enterprise environments
