Support Engineer
- - - - - - - - - - - -
Key Responsibilities needed
Data Platform Support & Operations
-
Provide L2 support for data pipelines, ETL processes, and data platforms
-
Monitor data workflows to ensure data availability, accuracy, and timeliness
-
Manage and resolve production incidents, data failures, and performance issues
Monitoring & Reliability (SRE Practices)
-
Implement and manage monitoring, alerting, and logging frameworks
-
Define and track SLIs/SLOs for data pipelines and platforms
-
Ensure proactive issue detection and high system reliability
Incident & Problem Management
-
Perform root cause analysis (RCA) for data issues and system outages
-
Work on incident resolution within defined SLAs
-
Collaborate with engineering teams to implement permanent fixes and improvements
Data Quality & Governance
-
Ensure data integrity and consistency across systems
-
Implement validation checks and automated quality frameworks
-
Support compliance with data governance and security standards
Collaboration & Stakeholder Management
-
Act as a bridge between data engineering, BI, and business teams
-
Communicate incident status, risks, and resolutions effectively
-
Support stakeholders in resolving data-related issues and queries
Continuous Improvement & Automation
-
Identify opportunities to automate repetitive support tasks
-
Improve system efficiency through process optimization
-
Contribute to initiatives such as Data Driven Engineering (DDE) and automation frameworks
Qualifications & Experience
-
Bachelor’s/Master’s degree in computer science, Engineering, or related field
-
Hands-on experience with:
-
Data pipelines (ETL/ELT tools)
-
SQL and data querying
-
Cloud platforms (Azure preferred)
-
Monitoring/logging tools
Technical Skills
-
Data Platforms: Fabricks, Azure Data Factory, Databricks, Synapse, or equivalent
-
Databases: SQL Server, Snowflake, or similar
-
Monitoring: Azure Monitor, Log Analytics, Grafana, Splunk (or equivalent)
-
Scripting: Python, SQL, or Shell scripting
-
BI Tools: Power BI
-
DataIKU (Optional)
