A Technical Support Executive acts as the primary point of contact for users experiencing technical glitches with software, hardware, or network systems. Their main goal is to diagnose technical issues, provide rapid solutions, and maintain system functionality while ensuring a high level of customer satisfaction. Betterteam +2Depending on the company, this role can either serve internal employees (IT Help Desk) or external customers (Customer Tech Support). Coursera +4 Core Responsibilities
- Issue Diagnosis: Troubleshoot hardware, software, application, and basic network issues to locate the root cause of glitches.
- Ticket Management: Receive, prioritize, and manage support requests through phone, email, live chat, or remote desktop tools.
- System Configuration: Install, configure, and update operating systems, drivers, software applications, and physical workstations.
- User Onboarding: Set up user profiles, manage access permissions, and resolve login or password reset issues.
- Problem Escalation: Forward complex, unresolved tickets to Level 2 or Level 3 senior engineering teams using a defined escalation matrix.
- Documentation: Log detailed records of all interactions, technical steps taken, and final resolutions within a CRM or ticketing system.
- Security Compliance: Monitor system performance alerts and enforce security protocols like two-factor authentication and data theft prevention.
- Age criteria 18 to 29 years
Pay: ₹15,819.00 - ₹37,147.69 per month
Work Location: In person
