Front Office Senior Executive – Job Description
About Eclipse
At Eclipse Wellbeing Hub & School, people are at the core of our DNA. Our growth is shaped by individuals who show up with purpose, commitment, and a genuine passion for progress—both personal and collective.
We offer a space where you are empowered to take ownership, explore your potential, and contribute meaningfully to an ever-evolving vision. Here, your voice matters, your growth is supported, and your work directly impacts the experience we create for every individual who walks through our doors.
This is more than a role—it is an opportunity to build, evolve, and belong.
Role Overview
The Front Office Senior Executive is the anchor of the studio experience—holding the space at the intersection of client relationships, operations, and overall experience quality.
You will ensure that every interaction—whether a first inquiry or a long-time member visit—feels thoughtful, seamless, and aligned with the Eclipse ethos. Alongside managing front-of-house operations, you will also play a key role in supporting the studio’s growth by guiding individuals toward offerings that genuinely support their journey.
Key Responsibilities
A. Client Experience & Relationship Management
- Be the primary point of connection for all clients, ensuring a warm, attentive, and consistent experience
- Build meaningful relationships with members to understand their needs and support their journey
- Thoughtfully guide clients toward relevant classes, programs, and offerings based on their goals
- Ensure a smooth and welcoming experience across all touchpoints—from inquiry to ongoing engagement
- Address and resolve client concerns with empathy, clarity, and efficiency
- Foster a sense of belonging that encourages long-term engagement and trust
B. Front Desk & Operations
- Oversee day-to-day front desk operations and ensure seamless studio functioning
- Manage bookings, prior reservations, attendance tracking, and client records
- Ensure smooth execution of the daily class schedule in coordination with instructors and teams
- Maintain operational discipline and adherence to studio policies and processes
- Keep the front-of-house space organized, presentable, and aligned with the studio’s energy
- Continuously refine systems and processes to enhance efficiency and experience
C. Growth & Sales Support
- Support the studio’s growth by converting inquiries into active participants through genuine, relationship-led engagement
- Maintain consistent and thoughtful follow-ups with prospective and existing clients
- Encourage continued participation through renewals, upgrades, and relevant recommendations
- Contribute to achieving overall revenue goals across memberships, workshops, and other offerings
- Identify opportunities to introduce clients to offerings that add value to their experience
D. Team Coordination & Accountability
- Guide and support front desk staff
- Ensure consistency in communication, service quality, and operational standards
- Drive accountability through reporting, KPIs, and daily tracking systems
- Support alignment of team efforts with overall studio goals
E. Systems, Reporting & Continuous Improvement
- Leverage internal systems/CRM to track client journeys, engagement, and conversions
- Maintain structured reporting for operations and key performance indicators
- Identify areas for improvement across client experience and studio processes
- Contribute to initiatives that support sustainable growth
F. Living the Eclipse DNA
- Act as an owner and ambassador of the brand’s values and ethos
- Uphold the integrity, energy, and intention of the space at all times
- Contribute to a culture of inclusivity, collaboration, and excellence
- Continuously evolve—personally and professionally—within the ecosystem
Key Skills & Qualities
- Strong interpersonal and relationship-building skills
- Naturally attentive, empathetic, and service-oriented
- Ability to guide and influence with ease and authenticity
- Organized, detail-oriented, and operationally strong
- High level of ownership and accountability
- Calm, composed, and solution-focused approach
- Genuine interest in wellness, mindfulness, and personal growth
- Prior experience in the hospitality, wellness, or service industry is highly preferred, with an understanding of high-touch client experience standards
What This Role Offers
- Freedom to take ownership and shape meaningful experiences
- A collaborative, inclusive, and growth-oriented environment
- Opportunity to contribute to a purpose-driven and evolving vision
- Continuous learning and personal development
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹30,000.00 per month
Work Location: In person
