Designation: Customer Relationship Executive
Salary: Basic + Incentives
Shift: Afternoon 2 PM to Night 10 PM
Language: English Fluency
Job Description:
Job Description: We are looking for a motivated Customer Relationship Executive to join our team. In this role, you will manage customer enquiries, bookings, and documentation, while maintaining and expanding our client base. You will also help drive sales through excellent customer service and upselling techniques.
Key Responsibilities:
* Handle sales enquiries, bookings, and related documentation
* Respond to customer queries via WhatsApp, email, and phone calls
* Maintain existing client and acquire new corporate and B2B clients
* Develop strategies and programs to promote tourism services
* Manage reservation processes across multiple communication channels
* Monitor room sales and improve sales techniques
* Confirm and process reservation requests accurately
* Keep reservation data up to date, including room availability and rates
* Upsell room categories to maximize sales
* Manage group bookings and complete end-to-end reservation processes
* Coordinate with Front Desk and other departments to ensure guest satisfaction
* Verify next-day arrival lists and bookings
* Perform additional duties as assigned by management
Key Competencies: Excellent communication, negotiation, and convincing skills Ability to multitask effectively in a dynamic environment Quick learner with good decision-making abilities Result-oriented and proactive Ability to coordinate with multiple departments. Proficient in English and Malayalam.
Qualifications: Graduation Required Experience: Minimum 1 year in sales (preferred)/ Fresher Languages: English and Malayalam – Required
Pay: ₹16,000.00 - ₹18,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- We are looking for a candidate with complete english language fleuncy. Are you fluent in English?
Work Location: In person
