COMPANY BACKGROUND- Mostedge is revolutionizing the retail industry with a cutting-edge analytics platform designed to prioritize customer needs and shape the future of retail. From advanced POS systems and selfservice kiosks to surveillance, loyalty solutions, and next-level consumer engagement tools, MostEdge empowers businesses to transform every customer interaction into a profitable opportunity. By seamlessly integrating retail management processes, optimizing supply chains, and ensuring stock availability for indemand products, MostEdge enables businesses to grow efficiently while eliminating time-consuming administrative tasks. As the only company offering 24/7 c-store operations, shrink management, audits, and reconciliation services, MostEdge ensures that every transaction is secure, accurate, and optimized for success. Beyond technology, MostEdge’s learning academy nurtures employees and owners into tomorrow’s retail leaders, fostering innovation and growth across the industry. By partnering with retailers, distributors, and manufacturers, MostEdge is not just enhancing retail operations—it’s empowering businesses to thrive sustainably, profitably, and confidently in an ever-evolving market. With customer presence in more than twenty states, the company’s staff services customers from Atlanta, Georgia, and Hyderabad, Vadodara and Vijayawada, India locations.
About the RoleWe are seeking a proactive and customer-focused Loyalty Customer Growth Specialist to support and grow our Loyalty 360 platform. The role involves managing customer relationships, supporting loyalty program operations, onboarding retailers, resolving customer issues, and driving customer engagement across our loyalty ecosystem, including MostEdge TV, ScanData, and Trunow.
Key Responsibilities
- Manage the day-to-day operations of loyalty programs.
- Support retailer onboarding and provide training on loyalty solutions.
- Handle customer queries via phone, email, and support tickets.
- Coordinate with internal teams to resolve operational and technical issues.
- Monitor loyalty campaigns and ensure smooth execution.
- Track program performance and prepare operational reports.
- Identify opportunities to improve customer engagement and retention.
- Deliver exceptional customer service while maintaining service quality standards.
- Support campaign execution and customer communication initiatives.
- Ensure timely resolution of customer issues and continuous process improvement.
Required Qualifications
- Bachelor's degree in any discipline.
- 2-5 years of experience in an international voice process, customer support, or customer success role.
- Experience working with customer data, campaign management tools, or retail technology platforms is preferred.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service and relationship management skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Strong analytical and problem-solving abilities.
- Experience in customer lifecycle management and retention strategies.
- Familiarity with loyalty programs, rewards platforms, or mobile engagement solutions.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Ability to collaborate effectively with cross-functional teams.
Pay: ₹500,000.00 - ₹1,200,000.00 per year
Work Location: In person
