IT Administrator – Office IT & Device Support
We are looking for a proactive and process-driven IT Administrator who will act as the single point of ownership for managing and supporting all office IT devices, employee endpoints, office networks, and day-to-day SaaS administration across multiple locations.
This role is designed for a single individual responsible for managing 100+ devices across offices, ensuring smooth IT operations, well-maintained assets, and reliable support for all employees. The focus is on building organised, well-documented, and automated processes instead of ad-hoc manual operations.
- End-to-end lifecycle management of employee laptops (provisioning to decommissioning)
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Standard device setup: OS installation, antivirus, and required business applications
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OS patching, firmware updates, and routine device health checks
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Application installation support and USB/peripheral device management
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Day-to-day troubleshooting and hardware issue resolution for employees
- New employee onboarding (laptop and accessories allocation)
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Maintain asset inventory mapping (User – Device – Location), including network devices per site
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Employee exit process (data wipe, asset recovery, reassignment)
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Maintain an up-to-date, well-documented asset registry
- Own and manage all network devices across all office locations: routers, switches, firewalls, WiFi access points, and modems
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Manage office LAN/WiFi setup, configuration, and IP/network documentation
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Maintain a complete inventory of all network devices per location as part of the asset registry
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Manage office IT equipment: printers, monitors, conferencing devices, and accessories
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Ensure network uptime and resolve connectivity issues across all sites
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Vendor coordination for ISP, network hardware purchase, AMC, and repairs
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Maintain troubleshooting documentation and network diagrams for each location
- Administer Google Workspace, Slack, and other SaaS tools
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User account provisioning and deprovisioning during onboarding/exit
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Manage user access, licences, and groups as per role requirements
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Periodic clean-up of unused accounts and licences
- Implement IT asset management (ITAM) and device management (MDM) tooling
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Automate repetitive tasks such as patching and software deployment
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Maintain SOPs for onboarding, exits, and common support issues
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Backup and recovery practices for employee endpoints
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Monthly IT operations reporting to management (assets, tickets, uptime)
Job Location: Mumbai, Pune
Education Background: Graduates/PGDM in IT, Computer Science, Electronics, Electrical
Experience: 2–3 yrs
Budget: 4.5 LPA max
- 100% asset traceability
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Zero unmanaged/untracked devices
- 95% patch and update compliance across endpoints
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Defined SLA for employee IT support requests
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Accurate and up-to-date asset registry at all times
This is an operations-first IT support role responsible for ensuring complete visibility, availability, and smooth functioning of all company IT devices, office infrastructure, and employee endpoints across locations.
