We are looking for capable and energetic Team Leaders to independently manage a team of customer service advisors and ensure consistent achievement of operational, quality, and people-management objectives.
High-performing Team Leaders will have the opportunity to progress into the Senior Team Leader position based on performance, leadership capability, business requirements and internal selection criteria.
Industry: Customer Service / BPO / Call Centre Operations
Employment Type: Full-Time
Work Mode: Work from Office
Key Responsibilities
- Manage the day-to-day performance of a team of customer service advisors.
- Ensure achievement of productivity, quality, customer satisfaction, attendance and adherence targets.
- Conduct daily team briefings, coaching sessions, and performance reviews.
- Monitor calls, productivity reports, attendance, and individual employee performance.
- Provide timely feedback and initiate performance improvement plans wherever required.
- Handle customer and process escalations within defined timelines.
- Maintain team discipline, engagement, and operational readiness.
- Ensure accurate and timely submission of reports and performance data.
- Coordinate with Quality, Training, WFM, HR and Operations teams.
- Identify training and development needs within the team.
- Support employee retention, motivation and career development.
- Ensure compliance with company policies, client requirements, and operational procedures.
Candidate Profile
- Prior experience as a Team Leader, Assistant Team Leader, Subject Matter Expert, or equivalent role in a BPO or call centre.
- Strong knowledge of customer service operations and performance metrics.
- Good communication, coaching, analytical, and people-management skills.
- Ability to manage pressure, deadlines, and challenging team situations.
- Strong sense of accountability and willingness to take ownership of results.
- Comfortable working in a performance-driven environment.
Compensation
- CTC: ₹45,000 per month
- Joining Bonus: ₹20,000
- The joining bonus will be payable after the successful completion of six months of continuous service, subject to the employee being actively employed and meeting the applicable performance and conduct requirements at the time of payout.
General Conditions
- Compensation will be subject to applicable statutory deductions and company policies.
- The joining bonus is a one-time payment and does not form part of the employee’s fixed monthly CTC.
- Candidates may be required to work rotational shifts and weekly offs depending on operational requirements.
- Final designation and appointment will be subject to the candidate’s experience, interview performance, background verification, and management approval.
To proceed please forward your updated resume to - [email protected] / [email protected]
Call/WhatsApp: 9294939493
Pay: Up to ₹45,000.00 per month
Benefits:
Experience:
- Team Leader: 1 year (Required)
- Customer Service Team Leader: 1 year (Required)
Language:
- Excellent English (Required)
Work Location: In person
