Telecaller – Franchise Acquisition / Telesales
About the Role
We are looking for an energetic, confident, and target-oriented telecaller – franchise acquisition – to support the expansion of our franchise network.
The successful candidate will connect with prospective franchise partners, understand their business interests and investment capacity, explain the franchise opportunity, qualify leads, manage follow-ups, and schedule meetings with the Franchise Sales or Business Development team.
This role is suitable for freshers and professionals with experience in telecalling, telesales, real estate, business development, education sales, financial products, or franchise acquisition. The position combines lead generation, consultative communication, CRM management, and appointment setting—core activities commonly associated with telecalling and franchise-sales roles.
Key Responsibilities
- Make outbound calls to prospective franchise investors, entrepreneurs, business owners, and assigned leads.
- Introduce the company, brand proposition, franchise model, products or services, and expansion opportunity.
- Understand the prospect’s location preference, business interests, investment budget, experience, and expected timeline.
- Qualify prospects based on predefined criteria such as investment capacity, preferred territory, business background, and readiness to proceed.
- Explain approved information regarding franchise fees, setup requirements, support services, infrastructure, the onboarding process, and next steps.
- Handle basic queries and objections professionally, escalating commercial, legal, financial, or operational questions to the relevant team.
- Conduct systematic follow-ups through calls, WhatsApp, email, and other approved communication channels.
- Share brochures, presentations, application forms, Expression of Interest forms, or other approved franchise information.
- Schedule qualified meetings, video calls, office visits, discovery sessions, and discussions with the Franchise Sales or Business Development team.
- Maintain complete and accurate records of calls, conversations, lead status, follow-up dates, requirements, and outcomes in the CRM or lead-management system.
- Coordinate with the team to ensure timely movement of prospects through the franchise acquisition funnel.
- Track pending follow-ups and ensure that no qualified lead is neglected.
- Collect relevant prospect information and share qualified leads with the concerned manager or department.
- Provide regular updates on lead quality, prospect feedback, objections, and market response.
- Achieve daily, weekly, and monthly targets related to calls, meaningful conversations, qualified leads, appointments, and conversions.
- Follow company-approved communication scripts, data-protection practices, calling guidelines, and franchise-disclosure policies.
Candidate Profile
We are looking for a candidate who is:
- Excellent in verbal communication and interpersonal skills.
- Confident and comfortable making a high volume of outbound calls.
- Persuasive, enthusiastic, patient, and results-orientated.
- Capable of building rapport with business owners and potential investors.
- Good at identifying customer needs and handling basic objections.
- Comfortable working with sales targets, performance metrics, and incentives.
- Organised and consistent with follow-ups.
- Able to record information accurately in CRM or lead-management systems.
- Comfortable using MS Office, WhatsApp, email, Google Sheets, and basic CRM tools.
- Fluent in Hindi and English; knowledge of regional languages will be an advantage.
- Professional, ethical, and careful while communicating commercial or investment-related information.
Educational Qualification and Experience
- Minimum qualification: graduation in any discipline; an experienced one in the same domain will be preferred.
- Freshers with strong communication, persuasion, and customer-handling skills may apply.
- Preferred experience: 1–3 years in telecalling, telesales, franchise sales, real estate, education sales, insurance, banking, business development, or lead generation.
- Experience in CRM-based calling, appointment setting, or B2B/B2C sales will be an added advantage.
Key Performance Indicators
Performance will be evaluated through a balanced combination of activity, quality, and conversion metrics:
- Number of outbound calls made.
- Meaningful conversations completed.
- Qualified franchise leads generated.
- Lead qualification accuracy.
- Follow-up completion rate.
- Meetings or appointments scheduled.
- Lead-to-meeting conversion rate.
- Meeting attendance rate.
- Lead-to-opportunity conversion.
- Franchise acquisition or sales contribution.
- CRM data accuracy and timely updates.
- Monthly and quarterly target achievement.
What We Offer
- Fixed salary plus performance-based incentives.
- Attractive earning potential linked to measurable performance.
- Structured training on the company, franchise model, products, and sales process.
- Calling scripts, lead-management support, and sales enablement resources.
- Opportunity to work with the Franchise Sales and Business Development team.
- Career growth opportunities in telesales, franchise sales, business development, and relationship management.
- Recognition and rewards for high-performing employees.
- Positive, professional, and performance-driven work environment.
Why Join Us?
Join a growing organisation where your communication and sales skills can directly contribute to business expansion. This role offers practical experience in franchise acquisition, lead qualification, relationship management, telesales, and business development.
If you enjoy speaking with people, identifying business opportunities, and working toward sales targets, apply now and build your career.
Pay: ₹18,629.04 - ₹31,207.99 per month
Benefits:
- Leave encashment
- Paid time off
Application Question(s):
- Are you available to join immediately?
- Do you have any prior experience in telesales or telecalling?
Work Location: In person
