Key Responsibilities
- Handle domestic air ticket bookings using GDS/online portals (Amadeus, TBO, etc.)
- Manage railway ticket bookings via IRCTC and other authorized platforms
- Assist clients with passport appointment scheduling and documentation guidance
- Coordinate with customers for travel requirements and provide suitable options
- Ensure accurate fare quotations and timely ticket issuance
- Monitor booking deadlines, cancellations, and reissues
- Maintain proper records of bookings and client details
- Handle basic customer queries via phone, WhatsApp, and email
- Coordinate with internal team for smooth execution of services
Required Skills & Qualifications
- Minimum 1–2 years experience in travel agency or ticketing role
- Knowledge of GDS systems (Amadeus preferred) and booking portals
- Familiarity with IRCTC rail booking system
- Understanding of passport application and appointment process
- Good communication and customer handling skills
- Strong attention to detail and ability to work under deadlines
- Basic computer skills (MS Excel, email handling, CRM tools)
Pay: From ₹144,000.00 per year
Work Location: In person
