Job Title: Customer Service Executive – Logistics
Location-Delhi
Role Overview
The Customer Service Executive is responsible for managing client interactions, ensuring smooth shipment coordination, and delivering high-quality service across logistics operations. The role involves handling inquiries, resolving issues, and coordinating with internal teams to ensure timely and efficient delivery of services.
Key Responsibilities1. Customer Interaction & Support
- Serve as the primary point of contact for customer inquiries via phone, email, and other channels
- Provide accurate information on shipment status, transit times, and service offerings
- Ensure prompt and professional responses to all customer queries
2. Shipment Coordination
- Coordinate with operations, warehouse, and transport teams to ensure timely shipment execution
- Track shipments and proactively update customers on status and delays
- Handle documentation related to shipments (invoices, PODs, delivery notes, etc.)
3. Issue Resolution & Escalation
- Address customer complaints and service issues efficiently
- Investigate delays, damages, or discrepancies and provide timely resolutions
- Escalate critical issues to relevant departments when required
4. Client Relationship Management
- Build and maintain strong relationships with customers
- Ensure high levels of customer satisfaction and retention
- Support key accounts with regular updates and service follow-ups
5. Documentation & System Management
- Maintain accurate records of customer interactions and transactions
- Update CRM systems with relevant customer and shipment data
- Ensure compliance with company processes and documentation standards
6. Performance & Service Quality
- Meet defined KPIs such as response time, resolution time, and customer satisfaction scores
- Continuously identify opportunities to improve service quality and efficiency
Key Requirements
- Bachelor’s degree in any discipline (Logistics/Supply Chain preferred)
- 2–5 years of experience in customer service within logistics, freight, or supply chain industry
- Good understanding of transportation, freight forwarding, and warehouse processes
- Strong communication and problem-solving skills
- Ability to handle multiple tasks in a fast-paced environment
Interested candidates can contact 8754443374 or email [email protected]
Job Type: Permanent
Pay: ₹20,370.50 - ₹35,098.85 per month
Benefits:
Work Location: In person
