Eucalyptus Munnar is looking for a responsible and hands-on Front Office Supervisor to manage the day-to-day operations of our resort in Munnar.
The ideal candidate should be trustworthy, guest-focused, practical, and able to manage staff, bookings, guest service, housekeeping, maintenance coordination, and daily resort operations independently.
This is a good opportunity for someone with hospitality experience who wants to take ownership of a growing resort operation.
Key Responsibilities
- Manage daily resort operations and ensure smooth guest experience
- Handle guest check-in, check-out, complaints, and special requests
- Coordinate housekeeping, room readiness, restaurant, maintenance, and front office work
- Monitor online bookings from platforms such as Booking.com, Agoda, Airbnb, MakeMyTrip, etc.
- Ensure rooms, common areas, restaurant, pool area, and surroundings are clean and well maintained
- Supervise staff attendance, duty allocation, grooming, discipline, and performance
- Maintain basic daily reports for occupancy, revenue, expenses, guest feedback, and issues
- Coordinate with vendors for supplies, repairs, laundry, transport, and local services
- Improve guest reviews by maintaining service quality and quick issue resolution
- Report regularly to the owner/management
Requirements
- Previous experience in hotel, resort, homestay, villa, or hospitality operations
- Good communication skills in English
- Malayalam, Hindi, or Tamil knowledge will be an advantage
- Ability to manage staff and solve day-to-day operational issues
- Basic computer and mobile app knowledge
- Experience with OTA booking platforms is preferred
- Honest, reliable, calm under pressure, and willing to take responsibility
- Willing to stay at the resort in Munnar
Preferred Experience
- 2–5 years in hospitality, resort, hotel, front office, guest relations, or operations
- Experience managing a small team
- Experience handling guest reviews and online booking platforms
Benefits
- Food and accommodation provided
- Long-term growth opportunity
- Supportive management
Schedule
- Full-time role
- Must be available during weekends, holidays, and peak travel periods
Pay: ₹8,086.00 - ₹27,782.31 per month
Work Location: In person
