Job Title: Customer Care Executive– Diagnostics Services
Industry: Healthcare / Diagnostics
Experience: 1+ year
Organization: Top Labs Bazaar (3409Tech Ventures Pvt. Ltd.)
Role Overview:
We are looking for a dedicated and customer-focused individual to join our diagnostics team as a Customer Support Executive. The role involves assisting patients and clients with inquiries, providing test information, handling reports, and ensuring a smooth customer experience at our diagnostic centre.
Key Responsibilities:
- Handle inbound and outbound calls from patients and clients, addressing inquiries about lab tests, services, and healthcare offerings.
- Provide accurate information regarding health conditions, diagnostic tests, and disease management in a clear and empathetic manner.
- Assist in scheduling appointments for home visits, lab tests, and consultations.
- Support patients with the process of booking tests, understanding their reports, and follow-ups on prescribed services.
- Maintain detailed records of customer interactions, issues, and resolutions.
- Ensure high levels of customer satisfaction by delivering timely and efficient responses to queries and complaints.
- Coordinate with the operations and medical teams to ensure smooth service delivery.
- Provide education to patients about available services, including preventive healthcare programs and wellness packages.
- Stay updated on common diseases, lab tests, and the company’s services to offer informed advice to patients.
- Resolve issues and complaints effectively, ensuring patient concerns are addressed and followed up.
Requirements:
- Bachelor's degree in Life Sciences, Healthcare, or related field.
- 1 year of experience in customer care or support, preferably in a healthcare or pathology services company.
- Strong understanding of pathology, common diseases, and diagnostic services.
- Excellent verbal and written communication skills.
- Empathetic, patient-focused, and able to handle sensitive information with discretion. Good problem-solving skills and the ability to manage patient queries effectively. Proficiency in MS Office and CRM software.
Preferred:
- Prior experience in healthcare customer service, specifically in pathology labs or diagnostic services.
- Knowledge of common diagnostic tests and disease management.
To apply Call HR Asawari on 9175062793
OR Share resume on [email protected]
Work Location: In person
