A Chat Support Executive is a frontline professional responsible for managing customer interactions and resolving inquiries in real-time through live chat platforms. Unlike voice-based roles, this position requires high-speed written communication and the ability to juggle multiple conversations simultaneously while maintaining a professional and empathetic tone.
Core Responsibilities
- Query Resolution: Respond promptly to customer inquiries regarding products, services, pricing, and policies via live chat.
- Multitasking: Manage 3–5 simultaneous chat sessions while researching account details or technical solutions.
- Technical Troubleshooting: Identify root causes of issues and provide clear, step-by-step guidance to resolve them.
- Data Documentation: Maintain accurate records of all interactions, feedback, and transactions in CRM software like Salesforce or Zendesk.
- Issue Escalation: Identify complex problems and transition them to senior representatives or specialized departments (e.g., billing or tech).
- Service Recovery: Proactively follow up with customers to ensure their issues are fully resolved and they are satisfied.
Required Skills & Qualifications
- Exceptional Writing: Strong command of grammar and spelling to maintain professional credibility.
- Age criteria 18 to 29 years
Pay: ₹16,264.19 - ₹32,508.40 per month
Work Location: In person
