Role & Expectation:
An experienced automobile industry professional who can effectively handle customer concerns (Service PMGR), maintain and improve service inflow and customer satisfaction, lead the CRM team, and coordinate closely with the service team to achieve workshop targets.
Service Inflow
Customer Satisfaction
Satisfaction Score / DCSI & NPS
CRM Team Leadership
Customer Concern Handling
Service Follow-up & Retention
Marketing Activities
Coordination with Service Team
CRM Performance Monitoring
Customer Relationship Management
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Leave encashment
- Provident Fund
Work Location: In person
