Receptionist (Front Office Associate)
Company: Hotel Gokul Inn & Banquet (A Unit of JDS Universe)
Location: Vapi, Gujarat
Job Type: Full-time
About Us
Hotel Gokul Inn & Banquet is a growing hospitality brand under JDS Universe, committed to delivering exceptional guest experiences through professional service, quality hospitality, and operational excellence. We are looking for a friendly, energetic, and customer-focused Receptionist to join our Front Office team.
Job Summary
As a Receptionist, you will be the first point of contact for our guests. You will be responsible for welcoming guests, managing check-ins and check-outs, handling reservations, responding to guest inquiries, and ensuring every guest enjoys a smooth and memorable stay.
Key Responsibilities
- Welcome guests with a warm and professional attitude.
- Perform guest check-in and check-out procedures efficiently.
- Handle room reservations through phone, email, and walk-in inquiries.
- Answer telephone calls and provide accurate information about hotel services.
- Coordinate with Housekeeping to ensure room readiness.
- Address guest requests and resolve concerns promptly.
- Prepare guest bills and process payments accurately.
- Maintain guest records using the Property Management System (PMS).
- Promote hotel rooms, banquet facilities, and other services.
- Ensure the reception area remains clean, organized, and welcoming.
- Follow company SOPs, grooming standards, and service protocols.
Requirements
- 12th in any discipline or hotel management.
- Fresher or up to 2 years of experience in Front Office, Reception, Customer Service, or Hospitality.
- Good communication skills in English and Hindi.
- Basic computer knowledge (MS Office & PMS knowledge is an advantage).
- Pleasant personality with a customer-focused attitude.
- Ability to work in rotational shifts, weekends, and public holidays.
Preferred Skills
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Professional grooming and positive body language.
- Ability to multitask in a fast-paced environment.
- Team player with a positive attitude.
What We Offer
- Competitive salary based on experience.
- Career growth and learning opportunities.
- Professional and supportive work environment.
- Staff meals during duty.
- Uniform provided by the company.
- Paid leave and statutory benefits as per company policy.
How to Apply
[email protected], Contact No: 8873000728
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Food provided
Work Location: In person
