Job Title: Sr. Engineer / Asst. Manager - Application (Industrial Services) Business Unit: FNI
Location: Oragadam – Tamil Nadu.
Number of Position: 1
Responsibilities and Functions:
- Handling Technical queries, Customer Complaints related to Seals from distribution Channel and Industrial segment.
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Work closely with customers to complete application analysis, provide solutions based on customer requirements, analysis of RFQs and timely response all the customer technical queries in Industrial and Distribution channel.
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Good communication and presentation skills is a must.
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Experience of customer interactions and conducting trainings, workshops, demos, etc
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Work on customer key pain areas and develop solutions that can improve performance and result in business.
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Contribute to opportunity generation and create customized value-added solution.
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To perform Application Reviews on complex machines and equipment to provide improvement solution.
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To represent company at customers and institutions through visits, presentations, seminars, and fairs to sell product & services superiority.
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To develop and perform Root Cause Analysis of Product related problems and provide solutions.
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To develop and execute internal and external trainings, act as a trainer and develop training material.
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Knowledge of similar products in market and ability to compare and provide solution.
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Work with customer on product approvals in line with application proposals, product drawings, sample submitted and completed sample tests.
Job Skills & Competencies:
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Process & Product Knowledge
- Joint working with Sales
- CRM Skills (Customer Relationship Management)
- Data Based & Technical Approach
- Customer Visit
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Managing Technical / Application sale
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Auto CAD Knowledge / Reading Drawings
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Experience in Seals & Hydraulics industry is preferable.
Education:
Experience: 5yrs to 7 yrs
Skills: Application
