Role would require day in day out client interactions over telephonic calls and
remote session over any desk or any other remote tool.
Role & Responsibility :
1. End to End software implementation: installation, configuration, integration, defining various policies as per the client requirements etc, and get the certification of completion from the client.
2. Train the users functionally and technically on our various software's aspects. Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoc training to customers who use the company’s product, replying to inbound queries.
3. Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server.
4. Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
5. Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
6. Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
7. Escalate unresolved queries to respective departments for accurate redressal.
8. Knowledge on ticket management system.
Requirements :
1. Education Qualification: Any computers degree: BCA / BSc (Information Technology)
/ BSc (Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA.
2. 0 to 2 Years experience in Software - Customer Success / Support Domain.
3. Experience of working with various databases like SQL, Oracle & MS Access or with
software implementation & ticketing tool will be an added advantage.
4. Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly.
5. Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors
6. Basic knowledge on networking, windows desktop/servers, IIS and troubleshooting tools
7. Good listening and problem-solving skills
8. Customer service and a customer centric attitude
Pay: ₹240,000.00 - ₹300,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- Do you have Knowledge in SQL or MySQL? Kindly describe in brief.
- Do you have knowledge in LAN & Networking or IIS & troubleshooting? Kindly describe in brief.
- What is your Education Background? (For Ex. BE in Computer Engineering)
- How soon you can join?
- What is your current Location?
- Are you comfortable with working Onsite (Ahmedabad, Gujarat)?
- Are you comfortable with 4 Month Internship + Full time role?
Work Location: In person
