Focus
Indicators
Financial/ Business
§ Prepares and submits department budget proposal and ensure cost effective utilization of resources
§ Has good understanding of the hospital services and communicate the same to the patient and their families.
§ Evaluates nursing activities to ensure patient care, staff relations, and efficiency of service.
§ Maintains nursing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
§ Assures quality of care by developing and interpreting hospital and nursing division's philosophies and standards of care
People
§ Identify resource requirement by analyzing Patient: Nurse ratio and ensure appropriate allocation of resources with right level of relevant experience, for specific patients and procedures, on a daily basis
§ Delegate the shift’s tasks to all of the nurses in the unit and coordinate with physicians who might need assistance
§ Maintains nursing staff by recruiting, selecting, orienting, and training nurses and auxiliary staff on a periodic basis.
§ Completes patient care requirements by scheduling and assigning nursing staff, following up on work results.
§ Maintains nursing staff job results by guiding, counseling, and disciplining employees, planning, monitoring, and appraising their work contribution.
Customer
§ Establishes personal rapport with the patients and ensure patient requirements are met.
§ Ensure highest level of patient care and satisfaction index. Identifies gaps if any and ensure immediate resolution.
§ Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies.
§ Ensure the department is 100% audit ready and follows the protocols
§ Interacts with cross functional departments (pharmacy, stores, security, front office, PCS, bio medical etc.) on a timely basis to ensure quick resolution of issues on hand.
§ Prioritize the patient requests and any issues raised by patient/patient relatives and provide appropriate service while following hospital protocol and ensuring patient satisfaction
Operations
§ Be part of the consultant rounds and be with them as much as possible to get a better idea about the support requirements
§ Observes nursing care and visits patients to ensure that nursing care is carried out as directed, and treatment administered in accordance with physician's instructions.
§ Everyday scrutinize the checklist of the hospital protocols for all processes, services, cleanliness, hygiene and activities and ensure adherence to the set standards
§ Daily cross-check all the required documentation and Patient Case sheets and ensures all details are appropriately captured both in physical files and on system
§ Supervise all required arrangements for the scheduled surgeries/ procedures for the day (e.g. Patient party consent, billing, shifting of patient etc.) and ensures that the processes are smoothly carried out. Takes any necessary action in case of any bottlenecks
§ Inform physicians of any changes in patients’ progress, condition or medicinal needs.
§ Provides information to patients and health care team by answering questions and requests.
§ Resolves patient needs by utilizing multidisciplinary team strategies.
§ Maintains patient confidence and protects operations by monitoring confidential information processing.
§ Manage the nursing care for all patients in the unit during your shift.
§ Participate in Unit meeting and update stakeholders on key milestones, concerned issues or any execution of any key initiative and share monthly reports.
Pay: ₹45,000.00 - ₹50,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
