Responsibilities:
- Customer Service: Greet, welcome, and assist residents, clients, and guests. Conduct lobby rounds and respond promptly to inquiries.
- Communication: Analyze data, prepare reports, and communicate effectively via phone, email, and in person. Handle complaints and crises professionally.
- Administration: Utilize helpdesk software, maintain accurate records, and gather resident feedback.
- Operations: Perform additional duties as assigned, ensure cleanliness of the reception area, and manage events.
- General: Answer calls, sort mail, and coordinate with other departments.
Requirements:
- Hospitality Mindset: Maintain a welcoming and professional demeanor.
- Time Management: Take ownership of requests and complaints and ensure timely resolution.
- Problem-Solving: Address emergency situations and concerns promptly.
- Communication: Fluency in English. Basic computer skills, including MS Office.
- Experience: Relevant hospitality education and 1-2 years of experience or 2-3 years of customer service experience.
- Flexibility: Willingness to work flexible shifts, weekends, and holidays.
Job Type: Full-time
Pay: ₹13,000.00 - ₹18,000.00 per month
Experience:
- total work: 1 year (Preferred)
Work Location: In person
