Job Title: Team Lead – Customer Sales
Experience Required: 3+ years
Location: Gurugram
About Company
Hindustan Wellness is one of the most innovative Healthcare company in India. Driven by our vision of becoming National leaders in preventive health care, we at Hindustan Wellness aim to bring to your doorsteps a wide range of health services. Working on the unique model of health at home, we provide 360 degree healthcare and diagnostic services at customer's doorstep.
We promise to ensure highest quality, precision and convenience to our customers. With the aim of providing total wellness solutions to our customers, we assign individual Health Managers to coach you for all your health & wellness needs, Our core team comprises of top medical professionals from institutes like AIIMS, Maulana Azad Medical College, CMC, Vellore, University of Minnesota US and many more.
Job Summary
We are looking for a dynamic and result-oriented Team Leader – Customer Sales to lead and manage a team of Customer Sales Executives. The ideal candidate will be responsible for driving sales performance, improving team productivity, ensuring excellent customer engagement, and achieving business growth targets.
The candidate should have strong experience in customer sales, preferably within the healthcare, diagnostics, wellness, or healthcare services industry. This role requires a hands-on leader who can motivate the team, monitor sales metrics, coach team members, and continuously improve sales processes to maximize revenue.
Key Responsibilities
Team Leadership & People Management
- Lead, mentor, and motivate a team of Customer Sales Executives to achieve individual and team sales targets.
- Conduct regular coaching sessions, performance reviews, and feedback discussions. Monitor daily activities and ensure adherence to sales processes and quality standards.
- Identify training needs and support onboarding of new team members. Foster a positive, high-performance, and customer-focused work environment
Sales & Business Development
- Drive revenue growth by ensuring achievement of monthly and quarterly sales targets.
- Monitor team performance through daily sales reports and KPIs.
- Develop strategies to improve lead conversion and customer acquisition.
- Ensure timely follow-up of customer inquiries and maximize conversion opportunities.
- Identify upselling and cross-selling opportunities across healthcare services. Maintain accurate customer records and sales documentation in CRM systems. Ensure confidentiality of customer information and compliance with organizational standards.
Customer Relationship Management
- Ensure excellent customer experience throughout the sales journey.
- Resolve customer escalations and provide timely solutions.
- Build strong customer relationships to improve retention and repeat business. Maintain high standards of communication and professionalism.
Performance Monitoring & Reporting
- Track key sales metrics and prepare daily, weekly, and monthly performance reports.
- Analyze sales data to identify trends, gaps, and improvement opportunities.
- Implement action plans to improve team productivity and business outcomes.
- Monitor adherence to sales scripts, SOPs, and compliance guidelines.
Process Improvement
- Identify process gaps and recommend improvements to enhance sales efficiency.
- Collaborate with Marketing, Operations, Customer Success, and Product teams to improve customer conversion and service delivery.
- Share market insights and customer feedback to support business strategy. Compliance
- Ensure adherence to company policies, SOPs, and ethical sales practices.
Key Performance Indicators (KPIs)
- Team Sales Revenue
- Individual and Team Sales Target Achievement
- Lead Conversion Rate
- Lead Conversion Rate
- Customer Acquisition Rate
- Upselling and Cross-selling
- Performance Customer Retention Rate
- Customer Satisfaction (CSAT)
- Average Response and Follow-up Time
- Team Productivity
- Sales Quality and Compliance Score
Qualifications
- Bachelor's degree in Business Administration, Marketing, Healthcare Management, or a related field.
- MBA or relevant management qualification is preferred. Experience
- 3+ years of experience in Customer Sales, Inside Sales, Tele Sales, or Business Development.
- Minimum 1–2 years of experience managing or leading a sales team.
- Experience in the healthcare, diagnostics, wellness, hospital, or healthcare services industry is highly preferred.
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
