Job Role: Live Chat Executive
Location: Indore, Madhya Pradesh
Salary: ₹25,000 – ₹30,000 per month
Employment Type: Full-Time, Permanent
Industry: BPM / BPO
Department: Customer Success, Service & Operations
Work Schedule: 5 Days Working
Shift: Flexible (Evening or Night Shift) (WFO)
We are looking for a Live Chat Executive to deliver exceptional customer service by assisting customers through live chat, email, and other digital support channels. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to resolve customer queries efficiently while maintaining high service standards.
Key Responsibilities
- Respond to customer inquiries via live chat, email, and other online support channels.
- Provide accurate information regarding products and services.
- Resolve customer concerns promptly while ensuring a positive customer experience.
- Analyze customer issues and provide appropriate solutions or escalate complex cases when required.
- Coordinate with internal teams to resolve customer-related issues.
- Maintain accurate records of customer interactions and follow-up actions.
- Ensure compliance with company policies and quality standards.
- Deliver exceptional customer support while meeting quality and response time standards.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Good typing speed and computer proficiency.
- Ability to manage multiple customer interactions simultaneously.
- Basic knowledge of CRM tools and MS Office is preferred.
- Positive attitude with a customer-focused approach.
- Ability to work independently with moderate supervision.
Eligibility Criteria
- Education: Undergraduate / Any Graduate / Any Postgraduate
- Freshers and experienced candidates are welcome to apply.
- Prior experience in Customer Support, Live Chat, Customer Service, or BPO will be an added advantage.
- Willingness to work flexible evening and night shifts.
Preferred Skills
- Live Chat Support
- Customer Support
- Customer Service
- Customer Experience Management
- Communication Skills
- Problem Solving
- MS Office
- CRM Tools
Benefits
- 5 Days Working
- Flexible Evening & Night Shifts
- Permanent Full-Time Employment
- Career Growth Opportunities
- Friendly & Professional Work Environment
Apply Now!
[email protected]
9589681369
Pay: ₹300,000.00 - ₹360,000.00 per year
Benefits:
Work Location: In person
