JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
About the RoleWe are seeking an experienced Facilities Executive to lead soft services delivery across our managed facilities. This hands-on role requires managing vendor relationships, ensuring service excellence, and maintaining the highest standards of cleanliness, safety, and operational efficiency.
Key ResponsibilitiesSoft Services Management
Oversee janitorial and housekeeping services to maintain superior cleanliness standards across all facility areas. Manage pest control programs including vendor coordination, scheduling, and compliance monitoring. Supervise landscaping and grounds maintenance for both outdoor and indoor areas. Ensure washroom hygiene services including consumables management and sanitation protocols.
Operations & Service Delivery
Conduct regular facility inspections and maintain comprehensive inspection records with corrective action tracking. Manage work order systems including ticket creation, assignment, tracking, and timely closure. Coordinate shift schedules for facility staff to ensure 24/7 coverage. Monitor service quality through audits and user feedback to drive continuous improvement.
Vendor & Contract Management
Manage relationships with external vendors and service providers including performance reviews. Monitor and enforce Service Level Agreements (SLAs) with tracking of response times and quality metrics. Conduct vendor performance evaluations and implement corrective actions when needed. Process invoices and ensure budget compliance while optimizing costs.
Compliance & Safety
Ensure adherence to health and safety regulations across all soft service operations. Conduct risk assessments and implement safety protocols for housekeeping operations and chemical handling. Maintain compliance with environmental regulations including waste segregation and recycling programs. Keep accurate records of certifications, chemical inventories, and training documentation.
Performance Monitoring
Track key performance indicators including service delivery metrics, complaint resolution rates, and cost efficiency. Generate monthly reports on facility operations, service trends, and budget utilization. Identify opportunities for process improvement and cost reduction through data analysis.
Required QualificationsEducation & Experience
Bachelor's degree in Facility Management, Hotel Management, Business Administration, or related field. 4-6 years of experience in facilities management with focus on soft services delivery. Prior experience managing large facilities (minimum 500,000 sq ft) or multi-site portfolios. Proven track record in vendor management and contract administration.
Technical Skills
Proficient in Microsoft Office Suite, particularly Excel for data analysis and reporting. Experience with CAFM/CMMS systems (Planon, IBM Maximo, or similar) preferred. Excellent written and verbal communication skills. Strong analytical capabilities with attention to detail.
Core Competencies
Strong stakeholder management and relationship-building skills. Excellent organizational abilities with capacity to manage multiple priorities. Proactive problem-solving approach with ability to work under pressure. Customer service-oriented mindset with commitment to exceeding expectations. Knowledge of health and safety standards and environmental compliance.
Personal Attributes
Self-motivated and results-driven with strong work ethic. Willing to work in rotational shifts including nights, weekends, and holidays. Flexible and adaptable team player who can also work independently. Professional demeanor with high integrity and ethical conduct.
What We OfferOpportunity to work with JLL, a Fortune 500 global leader in real estate services. Exposure to world-class facility management practices and professional development opportunities. Competitive compensation package and comprehensive benefits. Clear career progression pathways within JLL's global platform.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
