Follow ServiceMax best practices and enforce data quality policies.
Support SFMs, custom objects, workflows, triggers, flows, lightning components, Visualforce Pages, custom integrations, SOQL and SOSL queries and web services.
Work with data provided from and to ERP systems and ETL tools like MuleSoft.
Provide technical support for ServiceMax users, resolving issues related to system functionality, data accuracy, and performance.
Monitor and maintain ServiceMax systems to ensure the platform is running smoothly and efficiently.
Troubleshoot, identify, and resolve user-reported issues, system bugs, and technical problems within the ServiceMax environment.
Create and manage cases, ensuring issues are tracked and resolved within established Service Level Agreements (SLAs).
Collaborate with end-users to understand their processes and provide guidance on system functionality when required, best practices, and workflows.
Work closely with delivery team and administrators to identify and implement system enhancements and improvements.
Bachelor’s degree in computer science, Information Systems, or another related field.
Min 4 years of implementation experience with Salesforce.
Min 2 years of experience with ServiceMax application.
Min 3 years in Agile and DevOps development.
Strong Knowledge of Salesforce/ServiceMax application administration, security models, sharing rules, standard/custom objects, Validation and workflow rules, reports/dashboards.
Good knowledge of Data Loader tool.
Experience on mobile application ServiceMax FSA/Go.
Excellent communication skills in English.
