Customer Support Executive
(Australian-Based eCommerce Company)
We are an Australian-based eCommerce company looking for a Customer Support Executive to support our customers. This role is ideal for candidates who are comfortable working night shifts and delivering high-quality customer service across email, live chat, and ticketing systems.
Key Responsibilities
- Handle customer enquiries via email, live chat, and support tickets during night shift hours
- Provide accurate order status updates, shipping information, and resolution timelines
- Coordinate with internal teams (design, production, dispatch) to resolve customer queries efficiently
- Assist with order changes, size updates, artwork clarifications, and payment confirmations
- Manage after-sales issues such as delivery delays, missing items, size concerns, or incorrect orders
- Maintain clear and accurate notes in the ticketing system
- Follow internal escalation processes for urgent or complex cases
- Proactively follow up with customers to ensure timely resolution
- Ensure all communication aligns with the company’s professional brand tone
What We Offer
- Full training and structured onboarding
- Stable night-shift role with long-term growth opportunities
- Supportive team environment
- Opportunity to work with a fast-growing Australian eCommerce brand
Job Types: Full-time, Permanent, Fresher
Pay: ₹13,500.00 - ₹17,500.00 per month
Work Location: In person
