The Customer Relationship Manager is responsible for ensuring customer satisfaction, managing customer feedback, handling escalations, and improving overall customer experience across the dealership.
Manager is responsible for maintaining long-term customer relationships, ensuring customer retention, increasing repeat business, and supporting customer engagement activities.
Key Responsibilities:
- Monitor customer satisfaction scores and feedback.
- Handle customer complaints and escalations.
- Ensure timely resolution of customer concerns.
- Conduct customer satisfaction surveys.
- Analyze customer feedback and identify improvement areas.
- Coordinate with sales and service departments.
- Ensure compliance with OEM customer care standards.
- Prepare monthly customer satisfaction reports.
- Train staff on customer handling practices.
- Maintain customer database and records.
- Conduct welcome calls and post-delivery follow-ups.
- Schedule service reminders and customer engagement calls.
- Monitor customer satisfaction and retention.
- Handle customer queries and coordinate resolutions.
- Promote loyalty programs and referral schemes.
- Track lost customers and implement retention activities.
- Generate customer feedback reports.
- Support dealership events and customer engagement programs.
Pay: ₹25,000.00 - ₹32,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Work Location: In person
